Modestas Leonavicius
Hollywood,florida
Summary
I've spent the last four years working for FirstService Residential — first as a front desk associate and now as a team lead at Las Olas Beach Club — and over that time I've found myself consistently drawn to the technical side of the job. I've handled IT support tasks including printer troubleshooting and repair, assisted the IT department with security camera diagnostics, managed Microsoft Outlook and shared drive administration for all staff, and resolved a UPS hardware failure after a lightning-induced power surge while troubleshooting live with IT remote support. Outside of work I built a custom PC from scratch, deployed Windows 10/11 via bootable USB, and regularly use Windows, macOS, Linux, iOS, Android, and iPadOS. I'm completing my CompTIA A+ certification (Core 1 passed, Core 2 by April 2025) and looking to move into IT full-time within a company I already know well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Team Lead
FirstService Residential
10.2023 - Current
- Lead and manage front desk staff, providing day-to-day operational direction and performance coaching
- Troubleshoot and maintain front desk printers and print room equipment, coordinating repairs and escalating issues as needed
- Assisted IT department with security camera troubleshooting in the IT room, supporting equipment diagnostics and system checks
- Resolved a UPS power failure following a lightning-induced power surge by identifying an alternate outlet and restoring connectivity in real time while coordinating with IT support remotely
- Administer resident information updates and maintain accuracy of building databases
- Utilize Paycor and Ximble scheduling platforms to manage employee schedules, cover call-outs, and ensure continuous coverage
- Manage and maintain shared drive file system using Microsoft Outlook and shared storage, organizing documentation and ensuring all staff have access to current resources
- Respond to after-hours emergency operations calls and coordinate appropriate response protocols
- Create and submit detailed incident reports, work orders, and operational documentation
- Train and coach team members on service standards, building systems, and resident communication procedures
Front Desk Associate
FirstService Residential
01.2021 - 10.2023
- Logged and tracked resident packages using building management systems, ensuring accurate and timely delivery notifications
- Prepared incident reports and submitted work orders through property management software
- Maintained and updated resident profiles and contact information in building database
- Provided first-line support to residents and directed technical or maintenance issues to appropriate departments
Shift Manager
JR's VIP Personal Training & Smoothies
03.2017 - 01.2021
- Supervised daily store operations including POS systems, register balancing, and opening/closing procedures
- Managed staff scheduling, inventory tracking, and customer service in a fast-paced environment
Education
Business Administration
Florida Atlantic University
Boca Raton, FLSkills
- OS & Platforms: Windows 10/11 (installed via USB), macOS, Linux/SteamOS, iOS, Android, iPadOS
- Hardware: Custom PC builder (component selection, assembly, OS deployment), printer setup & repair, peripheral config
- Software: Microsoft Office (Word, Excel), Paycor, Ximble, property management & work order systems
- Networking Fundamentals: Basic LAN/Wi-Fi troubleshooting, device connectivity, router/switch awareness
- Documentation: Incident reports, work orders, resident database management, operational recordkeeping
- Certification: CompTIA A — Core 1: Passed Core 2: In Progress (April 2025)
Certification
CompTIA A+ Core 1: Passed | Core 2: In Progress – Expected April 2025
Languages
Lithuanian
English
Timeline
Front Desk Team Lead
FirstService Residential
10.2023 - Current
Front Desk Associate
FirstService Residential
01.2021 - 10.2023
Shift Manager
JR's VIP Personal Training & Smoothies
03.2017 - 01.2021
Business Administration
Florida Atlantic University