Christina Bowling
Alliance,OH
Summary
Dynamic Front Desk Team Lead at Generations Women's Health with proven expertise in staff management, appointment scheduling and insurance verification. Adept at enhancing patient flow and delivering exceptional customer service. Recognized for effective communication and team leadership, ensuring a seamless experience for patients and staff alike. Committed to excellence in a fast-paced healthcare environment. Reliable and depended upon by Physicians and staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Team Lead
Generations Women's Health
North Canton , Ohio
07.2020 - Current
- Schedules all appointments, including extensive antepartum Obstetric testing. Schedule referrals and communicate to referring Providers.
- Check patient's in upon arrival, verify insurance eligibility, explain financial requirements/contracts, copays and payment options
- Fulfill payment plans
- Interact with billing company regarding payments, statements, questions, correcting billing issues
- Facilitate patient flow by notifying the provider of patient's arrival and/or delays
- Respond to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Answer the phone while maintaining a polite, consistent phone manner and using proper telephone etiquette.
- Sort and distribute mail as needed, send out certified letters
- Input the Providers monthly schedule into EHR
- Manage front staff and ultrasound tech call offs
- Provider point of contact for all appointment, insurance and billing issues.
- Insert schedule template into EHR
- Appointment reminders via Talk Soft
Fulfillment Associate
Amazon
Coppell, TX
10.2019 - 05.2020
- Fulfill customer orders, packing team
- Communicate with staff and team leaders
- Organize, maintain and prepare at the fulfillment center
- Work in a fast paced environment
Customer Service Sales Representative
BURLINGTON COAT FACTORY, INC
Euless, TX
07.2019 - 05.2020
- Provide excellent customer service
- Maintain a clean and organized store
- Mark down newly discounted merchandise
- Assist management with any additional duties
Flow Facilitator/HCA III
Planned Parenthood Of Greater Ohio
Canton, OH
05.2011 - 05.2018
- Greet clients promptly and provide high quality care
- Interview clients and obtain complete medical history information
- Provide education to clients regarding the purpose of their visit
- Accurately update client charts and electronic health records
- Serve in the lead role under the direction of the Health Center Manager
- Prepare and analyze reports on health center operations as needed
- Report cases to CPS and/or the Health Department
- Continuously communicate with staff about work flow, patient flow and client satisfaction
Server
Roosters wings
Canton, OH
11.2012 - 08.2013
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
Server
El Galeron Mexican Restraunt
Canton, OH
01.2008 - 03.2011
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
State Tested Nursing Aide
Saint Luke Lutheran Church North Canton
North Canton , Ohio
04.2005 - 06.2006
- Assist in everyday care of residents
- bathe,clothe and feed residents
- interact in activities
- communicate with nursing staff and residents and families
Education
Certified Clinical Medical Assistant - Medical Assisting And Phlebotomy
Medical Career Training
Bedford, TX01-2020
High School Diploma -
Hoover High School
North Canton06-2005
Skills
- Appointment scheduling
- Insurance verification
- Proficiency in Electronic health records
- Patient check-in
- Payment processing
- Customer service
- Team leadership
- Time management
- Patient flow management
- Effective communication skills and telephone etiquette
- Excellent attendance
- Able to effectively multi-task
Accomplishments
- 2023 Employee of the year at Generations Womens Health
Languages
English
Professional
Spanish
Professional
Certification
- Certified Clinical Medical Assistan, expired in 2024 (due to employer not requiring)
- Certified Phlebotomy Technician, expired in 2024 (due to employer not requiring)
- BLS and Healthcare Provider (CPR and AED) expired in 2021 (due to employer not requiring)
- State Tested Nurse Aide, expired
Timeline
Front Desk Team Lead
Generations Women's Health
07.2020 - Current
Fulfillment Associate
Amazon
10.2019 - 05.2020
Customer Service Sales Representative
BURLINGTON COAT FACTORY, INC
07.2019 - 05.2020
Server
Roosters wings
11.2012 - 08.2013
Flow Facilitator/HCA III
Planned Parenthood Of Greater Ohio
05.2011 - 05.2018
Server
El Galeron Mexican Restraunt
01.2008 - 03.2011
State Tested Nursing Aide
Saint Luke Lutheran Church North Canton
04.2005 - 06.2006
Certified Clinical Medical Assistant - Medical Assisting And Phlebotomy
Medical Career Training
High School Diploma -
Hoover High School