Rosemary Becerra
Carson,CA
Summary
Dynamic professional with a strong track record in enhancing customer satisfaction through exceptional service and effective front desk operations. Demonstrated leadership in training team members and resolving inquiries with empathy. Excels in building lasting relationships and collaborating with diverse teams to achieve operational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Team Lead
CycleBar Torrance
Torrance, California
07.2025 - Current
- Supervised front desk operations and ensured smooth daily workflows.
- Resolved customer inquiries and complaints, fostering positive customer experiences.
- Trained new team members on customer service standards, enhancing team effectiveness.
- Managed daily operations and ensured adherence to company policies.
- Observed staff interactions and provided feedback to improve service quality. and addressed issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Associate
CycleBar Torrance
Torrance, California
08.2024 - Current
- Greeted and welcomed guests, creating a friendly atmosphere at fitness studio.
- Managed phone calls and inquiries, providing detailed information on classes and membership options to assist potential members.
- Collaborated with team members to deliver exceptional customer service, enhancing overall guest satisfaction.
Sales Associate
Old Navy
10.2023 - 12.2023
- Organized racks and shelves to enhance store visual appeal, engage customers, and effectively showcase merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and resolved customer issues in busy, high-stress situations to ensure positive shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created positive first impressions to welcome existing and potential customers, fostering a welcoming environment.
Front Desk Associate
CycleBar
05.2023 - 11.2023
- Welcomed guests at front desk, ensuring smooth check-in process while fostering positive conversations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build connection.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Built lasting relationships with returning guests through attentive service and personalized interactions.
- Maintained organized front desk area, creating a professional and inviting atmosphere for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Guest Services Associate
TopGolf
05.2022 - 09.2022
- Welcomed visitors at entrance, creating a friendly first impression and fostering guest rapport.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Provided information on area attractions and directions, enhancing guest experience.
- Collaborated with customer service team to ensure consistent, exceptional service for all guests.
- Welcomed visitors at entrance, creating a friendly first impression and fostering guest rapport. and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06-2022
Associate of Science - Nursing
El Camino College
Torrance, CA07-2026
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZSkills
Front desk management
- Customer service
- Scheduling and planning
- Team collaboration
- Strong leadership
- Exceptional communication
- Conflict resolution
- Adaptability & Flexibility
- Critical thinking
- Problem solving
- Fluent in English and Spanish
- Goal-Driven
Languages
- English
- Spanish (Read, Writes, and Speaks)
Timeline
Front Desk Team Lead
CycleBar Torrance
07.2025 - Current
Front Desk Associate
CycleBar Torrance
08.2024 - Current
Sales Associate
Old Navy
10.2023 - 12.2023
Front Desk Associate
CycleBar
05.2023 - 11.2023
Guest Services Associate
TopGolf
05.2022 - 09.2022
High School Diploma -
Lawndale High School
Associate of Science - Nursing
El Camino College
Bachelor of Science - Nursing
Grand Canyon University