Summary

Overview

Work History

Education

Skills

Timeline

AMANDA FIALLOS

Phoenix,AZ

Summary

Highly-motivated bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Concierge

Optima Camelview Village Condominium Association

Scottsdale, AZ

06.2023 - Current

Offered friendly and efficient service to visitors and addressed their inquiries and concerns with timely and professional responses via phone, email and in-person interactions.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Managed daily operations of concierge desk and maintained a comprehensive database of sensitive resident information.

Server/Bartender

HASH KITCHEN

06.2021 - 05.2023

Provided exceptional service to high volume of daily customers
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Trained new employees on restaurant procedures and effective customer service strategies
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Server

CORKY'S KITCHEN AND BAKERY

01.2021 - 06.2021

Displayed enthusiasm and knowledge about restaurant's menu and products
Greeted customers, answered questions and recommended specials to increase profits
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Farm Department Manager

DRAKE FAMILY FARMS

03.2020 - 01.2021

Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes
Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk
Managed employees and subcontractors to meet or exceed cost, yield and quality goals
Collaborated with senior staff to prepare budgets and financial reports
Trained employees on additional job positions to maintain coverage of roles
Recruited and hired qualified candidates to fill open positions.

Office Assistant

FIALLOS INSURANCE SOLUTIONS INC

06.2018 - 03.2020

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
Proofread and corrected correspondence and reports for error-free documentation
Maintained and updated filing, inventory and database systems, manually or using computer, for confidential customer records and reports
Developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.