Amanda Finley
Inver Grove Heights,MN
Summary
Results-driven Cashier Manager at Knowlans with expertise in cash handling and customer service. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to increased repeat business. Proficient in bookkeeping operations, I implemented inventory management practices that optimized stock levels and improved operational efficiency.
Overview
16
16
years of professional experience
Work History
Cashier Manager
Knowlans
South Saint Paul
02.2010 - Current
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and register procedures.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Monitored sales trends to identify opportunities for upselling and promotional strategies.
- Conducted regular audits of cash drawers to maintain accountability and prevent losses.
- Collaborated with management to improve checkout processes, reducing wait times for customers.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Organized and stocked shelves to maintain optimal product visibility and accessibility.
- Monitored inventory levels, ensuring timely replenishment of stock.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Conducted regular checks for expired or damaged products, maintaining quality standards.
- Trained new staff on best practices for stocking and product placement techniques.
- Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
Education
No Degree -
Alternative Learning Center
Cottage Grove, MNSkills
Bookkeeping operations
Bookkeeping and accounting
Double-entry bookkeeping
Bookkeeping experience
Customer service
Problem-solving
Microsoft outlook, word, and Excel
Time management
Training and mentoring
Decision-making
Excellent time management skills
Cash handling
Adherence to high customer service standards
Complaint resolution
Team building and leadership
Exceptional telephone etiquette
Deadline oriented
Customer retention
Staff management
Timeline
Cashier Manager
Knowlans
02.2010 - Current
No Degree -
Alternative Learning Center