Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Fisher

Shepherd,TX

Summary

Motivated Medical Office Manager with extensive clerical and supervisory experience. Boosts performance by utilizing quality recruiting, hiring and training techniques, creating productive teams. Team leader supervises daily operations and coordinates administrative meetings. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching,database management. Recognized for exemplary customer service and team collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Secretary

HCA Kingwood Medical Center
Kingwood, TX
09.2023 - Current
  • Compiled reports on reception activities such as call volumes and visitor traffic.
  • Performed data entry tasks related to customer information into computer databases for record keeping purposes.
  • Updated customer database with new contact information as needed.
  • Greeted visitors and checked them in for appointments or meetings.
  • Verified visitor identification and contact details.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Resolved customer complaints in a timely manner.
  • Performed light administrative duties such as filing paperwork, data entry.
  • Provided directions to various locations within the facility.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Maintained accurate records of visitors' check-in and check-out times in logbook system.

City Mail Carrier

United States Postal Service
Livingston, Tx
12.2019 - 06.2023
  • Picked up outgoing packages and parcels from [Type] addresses
  • Provided guidance to customers regarding mail delivery policies and requirements, enhancing service levels
  • Loaded delivery vehicle efficiently to ensure timely and smooth deliveries. Demonstrated skill in organizing items in proper sequence.
  • Operated approved vehicles to transport mail, legal envelopes, and oversized parcels
  • Maintained daily trip log for special deliveries and reportable incidents.
  • Lifted [Number]+ pound packages at mail hub and customer locations to complete deliveries
  • Implemented measures to safeguard mail and meet stringent standards for security
  • Performed daily vehicle inspections, managed routine maintenance tasks, and assisted in organizing critical repair schedules
  • Sorted and cased mail for delivery to [Location] addresses
  • Documented receipt of new letters and packages to confirm delivery process initiation
  • Helped customers away from their delivery locations by holding mail at the main office
  • Organized daily routes to manage the efficient delivery of mail and packages to customer residences and business locations
  • Completed the required paperwork and obtained signatures to process registered, certified and insured mail items
  • Sorted mail by its final destination or area hub to help each piece arrive on time
  • Scanned labels to confirm receipt of letters or parcels.

Owner

Fisher Trucking
Shepherd, Tx
02.2021 - 05.2023
  • Boosted client service levels and enhanced satisfaction by implementing periodic account assessments and face-to-face interactions
  • Optimized inventory management through conducting timely audits and implementing enhanced processes for identifying discrepancies
  • Evaluated and enhanced service delivery by establishing strong connections and engaging in meaningful conversations with key account decision-makers.
  • Used social media and email marketing to increase market penetration.
  • Verified proper coverage for all shifts by overseeing employee scheduling
  • Managed daily operational strategy, applying business acumen and industry-specific knowledge.
  • Strengthened vendor relationships and detected/corrected supply chain issues.

Firewatch/ToolRoom

Austin Industrial
Deer Park, TX
10.2019 - 10.2019
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Stored items in warehouses, tool rooms, supply rooms, and other designated areas while organizing them for easy access
  • Maintained tool room organization for efficient tool accessibility
  • Contributed to the installation process of manholes, handholes, taps, tubes, valves,
    gauges and feedwater connections within drums of water tube boilers through the use
    of various hand tools.
  • Straightened or reshaped bent pressure vessel plates and structural parts by utilizing hammers and jacks.
  • Maintained cleanliness of pressure vessel equipment through the use of scrapers, wire brushes, and cleaning solvents
  • Activated machinery or equipment to commence production operations
  • Operate machinery used in the production process
  • Notified operators promptly about any equipment malfunctions detected
  • Manually lift raw materials, finished products, and packed items using hoists.
  • Monitored and ensured safety protocols in confined spaces and bolewatch operations.
  • Flagger for heavy equipment.

Terminal Operations Manager

Capital Sand Permian
Monahans, TX
09.2018 - 10.2019
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
  • Collaborate with workers and managers to solve work-related problems
  • Transmit and explain work orders to laborers
  • Check specifications of materials loaded or unloaded against information contained in work orders
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Process paperwork for new employees and enter employee information into the payroll system
  • Compute wages and deductions, and enter data into computers
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.

Office Manager

Millennium Physicians - Oncology & Rheumatology
Cleveland, TX
03.2012 - 09.2018
  • Provided specialized direct and indirect care to inpatients and outpatients in designated specialties including obstetrics, neurology, oncology, and neonatal care.
  • Assisted in the development of care and treatment plans
  • Planned, evaluated, and modified treatment programs by gathering information through patient observation, interviews, or analyzing records
  • Provided clinical recommendations to physicians, health care providers, insurance companies, patients, and health care organizations
  • Maintain departmental policies, procedures, objectives, or infection control standards.
  • Providing clients with vital information to guide their health care and treatment choices.
  • Implemented discharge planning strategies for patients
  • Provide direct care by performing comprehensive health assessments, developing differential diagnoses, conducting specialized tests, or prescribing medications or treatments.

Receptionist Administrator

Cleveland Pediatric Clinic
Cleveland, TX
02.2009 - 02.2012
  • Performed vital sign assessments on patients, including pulse, temperature, and respiration
  • Administer prescribed oral medications, under the written direction of a physician or as directed by a home care nurse or aide, and ensure patients take their medicine.
  • Maintained accurate records of patient observations for reporting purposes.
  • Diagnosed and treated a variety of childhood ailments, including minor illnesses, acute and chronic health issues, as well as growth and development concerns
  • Collected and recorded patient information, including medical history, reports, and examination results.
  • Refer patient to a medical specialist or other practitioner when necessary.
  • Conducting tests, interpreting results, and analyzing records to accurately diagnose patients' conditions.

Receptionist Administrator

Calvary Medical Clinic
Cleveland, TX
01.2006 - 02.2009
  • Answered incoming calls, providing information and transferring to appropriate parties
  • Applied computer skills to perform diverse applications such as managing databases and word processing
  • Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, ensured accounts were balanced
  • Establishing and overseeing efficient filing systems for both paper and electronic documentation, including recording information, updating paperwork, and maintaining various records
  • Operated office equipment including fax machines, copiers, and phone systems. Managed repairs for malfunctioning equipment.
  • Maintained scheduling and event calendars
  • Scheduled and confirmed appointments for clients, customers, or supervisors
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Implemented efficient work procedures and schedules, ensuring seamless coordination of clerical tasks.
  • Supervise clerical staff and train new employees.

Education

ATSC Reciprocal Course -

Houston Area Safety Council - Pasadena, TX

Houston Area Safety Council, Fall Prevention -

Houston Area Safety Council

High School Diploma -

Hardin High School - Hardin, TX

Skills

  • Microsoft Office
  • Employee supervision
  • Training and development
  • Administrative oversight
  • Time Management
  • Problem-Solving
  • Task Prioritization
  • Teamwork and Collaboration

Certification

  • CPR
  • BLS

Timeline

Secretary

HCA Kingwood Medical Center
09.2023 - Current

Owner

Fisher Trucking
02.2021 - 05.2023

City Mail Carrier

United States Postal Service
12.2019 - 06.2023

Firewatch/ToolRoom

Austin Industrial
10.2019 - 10.2019

Terminal Operations Manager

Capital Sand Permian
09.2018 - 10.2019

Office Manager

Millennium Physicians - Oncology & Rheumatology
03.2012 - 09.2018

Receptionist Administrator

Cleveland Pediatric Clinic
02.2009 - 02.2012

Receptionist Administrator

Calvary Medical Clinic
01.2006 - 02.2009

ATSC Reciprocal Course -

Houston Area Safety Council - Pasadena, TX

Houston Area Safety Council, Fall Prevention -

Houston Area Safety Council

High School Diploma -

Hardin High School - Hardin, TX

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Amanda Fisher