Judith Rangel
Shepherd,TX
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of Microsoft Office Suite, AS 400 and Oracle. Fluent in Spanish.
Competent Accounts Receivable Specialist bringing 10 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
9
9
years of professional experience
Work History
Express Title Processor
Copart
09.2024 - Current
- Responsible for the daily processing of vehicle titles
through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs. - Maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines.
- Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
- Provide excellent customer service to all internal and external customers
Process vehicle titles in accordance with state guidelines. - Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
- Communicate with customers via email or verbally to handle title issues daily
Build relationships and develop a professional rapport with DMV and sellers
Maintain title bin filing as necessary. - Perform other duties as assigned and take about 200 calls per week.
Accounts Receivable Specialist II
Cox Automotive
05.2022 - 05.2024
- Answering and resolving incoming client payment and credit and collection inquiries as part of the regional PureCloud phone queue team.
- Support for business units within a designated region.
- Outbound client collection calls/contacts in pursuit of aged vehicle and services AR.
- Follow up with Clients on outstanding invoices that are deemed aged and fall outside of standard payment terms.
- Participation in location credit meetings and reporting process (stand in for Senior Specialist or Supervisor when necessary)
- Team metric activity
- Address internal client requests and inquiries on dealer accounts (sales, etc.)
- Work closely with Accounts Receivable Supervisor on special assignments / projects as required.
- Gathered, evaluated and summarized account data in detailed financial reports.
Title & Records Specialist II
Cox Automotive
09.2015 - 05.2022
- Perform administrative and transactional services in support of various vehicle operations functions, including those associated with auctions, operations, logistics, inspections, dealer service. May work with vehicle titles, registration and/or other documents and records, handled 3200 titles per month.
- Ensures all documents and records are prepared, verified and filed according to company and regulatory requirements
- Ensures all administrative services are performed in accordance with business, process and customer expectations
- Provides administrative/transactional support for an assigned team or group within vehicle operations
- (i.e., dealer services, out of market)
- Verifies and ensures accuracy of recorded information, including tax, forms, fees, license/vin information etc.
- Verifies that all documents are approved, signed and distributed according to established procedure
- Serves as a point of contact for employee/customer questions about policies and procedures
- Works exception queues and updates and validates title, registration and other exceptions in the system
- Assists vendors, dealers, and other third parties with questions about processes, status and issue resolution
- Troubleshoots and resolves issues for completion of title, registration and related work on behalf of internal and external customers
- Keeps up to date with title, registration, and related regulatory requirements and changes
- Completes title packets within given states requirements and deadlines
Education
Diploma - General Studies
Ultimate Medical Academy
Clearwater, FL02-2012
Skills
- Auction Access
- Detailed Oriented
- Multi-tasking
- Time Management
- Microsoft Suite
- AS400 & Oracle
- Title searches
- Billing dispute resolution
- Aging reports analysis
- Spreadsheets and journal entries
- Customer service support
Timeline
Express Title Processor
Copart
09.2024 - Current
Accounts Receivable Specialist II
Cox Automotive
05.2022 - 05.2024
Title & Records Specialist II
Cox Automotive
09.2015 - 05.2022
Diploma - General Studies
Ultimate Medical Academy
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