Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.
Overview
25
25
years of professional experience
Work History
Part-Time Portrait Photographer
Self Employed
Stow, OH
01.2000 - Current
Edited digital images using Adobe Photoshop software.
Directed models in posing for portraits according to desired results.
Scheduled appointments for portrait sessions at convenient times for clients.
Retouched photographs to enhance quality or create desired effects.
Provided customer service throughout the photography session.
Customer Service Assistant
mDesign
Solon, OH
12.2022 - 08.2024
Responded to customer emails with accurate product and service information.
Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Provided technical support for troubleshooting software applications used by customers.
Processed returns, refunds, exchanges according to company policies and procedures.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Answered incoming customer inquiries regarding product and service information.
Maintained a high level of professionalism while interacting with customers via phone or email.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.