Amanda Flavelle
Stow,OH
Summary
Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.
Overview
25
25
years of professional experience
Work History
Part-Time Portrait Photographer
Self Employed
Stow, OH
01.2000 - Current
- Edited digital images using Adobe Photoshop software.
- Directed models in posing for portraits according to desired results.
- Scheduled appointments for portrait sessions at convenient times for clients.
- Retouched photographs to enhance quality or create desired effects.
- Provided customer service throughout the photography session.
Customer Service Assistant
mDesign
Solon, OH
12.2022 - 08.2024
- Responded to customer emails with accurate product and service information.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided technical support for troubleshooting software applications used by customers.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Answered incoming customer inquiries regarding product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Bachelor of Science - Photo Illustration
Kent State University
Kent, OH05-2002
Skills
- Data Entry
- Account Management
- Refund Processing
- Clerical Support
- Complaint resolution
- Payment Processing
- Client Relations
- Excellent workflow management
References
References available upon request.
Timeline
Customer Service Assistant
mDesign
12.2022 - 08.2024
Part-Time Portrait Photographer
Self Employed
01.2000 - Current
Bachelor of Science - Photo Illustration
Kent State University