Amanda Fletcher
Rock Hill,SC
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
18
18
years of professional experience
Work History
Store Manager
Rent A Center Warehouse & Retail Store
Rock hill , Sc
02.2021 - Current
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
Cleaner
Service Master Cleaning
Huntington , Wv
01.2018 - 01.2021
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
Cna
Mt state home health care
Beckley, West Virginia
01.2014 - 01.2016
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
Medical Coding Specialist
Jan Care Ambulance Service
Beckley
06.2007 - 07.2009
- Conducted quality assurance audits to ensure accurate medical coding practices were followed.
- Developed a thorough understanding of CPT and HCPCS codes and modifiers used in the healthcare industry.
- Updated databases with new codes as they are released by regulatory agencies.
- Prepared documents for insurance companies, including appeals letters, prior authorization requests.
- Ensured timely submission of all claim forms according to established deadlines.
Education
Associate Degree in Medical Coding/billing - Medical Coder
Valley College
Beckley, West Virginia05-2006
General Studies
Woodrow Wilson High School
Beckley, West Virginia05-2004
Skills
- Customer service
- Sales reporting
- Team leadership
- Inventory management
- Cash handling
- Problem solving
- Time management
- Conflict resolution
- Customer service management
- Supply ordering
- Team building and leadership
- Multitasking and organization
- Friendly and positive
- Training and mentoring
- Recruiting and hiring
Timeline
Store Manager
Rent A Center Warehouse & Retail Store
02.2021 - Current
Cleaner
Service Master Cleaning
01.2018 - 01.2021
Cna
Mt state home health care
01.2014 - 01.2016
Medical Coding Specialist
Jan Care Ambulance Service
06.2007 - 07.2009
Associate Degree in Medical Coding/billing - Medical Coder
Valley College
General Studies
Woodrow Wilson High School