Amanda Flores
Compassionate and dedicated Patient Care Technician with over 14 years of experience delivering high-quality patient care in hospital and urgent care settings. Extensive background supporting postpartum mothers and newborns in a fast-paced women's health environment. Skilled in patient monitoring, vital signs, newborn care, 24-hour newborn screenings, breastfeeding support, phlebotomy, EKGs, electronic medical records (EMR), and interdisciplinary collaboration. Recognized for strong communication, patient advocacy, leadership, and commitment to safety and quality care. Experienced in training and mentoring new staff while fostering a collaborative Healthcare environment. Seeking to expand clinical skills and contribute to exceptional maternal care in a Labor and Delivery.
Work History
Patient Care Technician
14 Years 6 Months- Provide compassionate, patient-centered care to postpartum mothers and newborns in a fast-paced hospital environment.
- Monitor patient conditions by obtaining vital signs, documenting intake and output.
- Perform newborn care, including 24-hour newborn screenings.
- Educate and support mothers regarding breastfeeding, newborn care, and postpartum recovery.
- Maintain accurate patient documentation using electronic medical records (EMR).
- Collaborate with nurses, physicians, lactation consultants, and interdisciplinary healthcare teams to deliver safe, high-quality patient care.
- Serve as a preceptor for newly hired Patient Care Technicians by providing orientation, mentorship, and competency.
- Promote patient safety, quality improvement initiatives, and exceptional customer service.
Medical Assistant
2 Years 7 Months- Performed front-office, triage, and back-office clinical duties in a high-volume urgent care setting.
- Assisted providers with patient examinations, procedures, treatments, and clinical documentation.
- Obtained patient histories, vital signs, EKGs, specimen collection, phlebotomy, and suture assistance.
- Coordinated patient flow to support efficient clinic operations.
- Managed the HCG Weight Loss Clinic, providing patient education, program oversight, and 24-hour on-call support.
- Trained and mentored new employees in both clinical and administrative procedures.
- • Received the Recognition of Excellence Award(2010) for outstanding performance during an emergent patient care situation.
Education
High School Diploma
Medical Assistant
Skills
Certification
Basic Life Support- 2 years
Date completed: 1/16/2026
Recertification: 1/31/2028
Conducted by: American Red Cross