AMANDA F. OHLSTEIN
KING OF PRUSSIA
Summary
An initiative-taking and energetic collaborator with five plus years of practical business experience seeking a career within a thriving organization in which I can utilize my education, strengths, and skills. Adept at utilizing data analysis to streamline processes with a proven history in meeting efficiency metrics. Goal oriented and am confident that I can contribute to the success of the enterprise.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sila Heating & Air Conditioning
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ability to prioritize and complete multiple tasks in a professional timely manner.
Client Relationship Associate
Vanguard
03.2024 - 01.2025
- Provided client service through strong interpersonal and client relationship management skills.
- Served as the initial point of contact for clients. Followed standardized procedures to meet client needs.
- Conducted research for complex requests and responded to clients.
- Utilized multiple resources to determine answers and resolutions while satisfying department efficiency metrics.
- Used a consultative approach to position products and services to clients.
- Attended a four-week training program to become proficient when responding to customer inquiries.
Sales Support Representative
SS Industries
06.2021 - 01.2024
- Streamlined client communication processes and managed sales support operations, reducing response times, and enhancing customer satisfaction.
- Promoted products to satisfy monthly sales goals.
- Communicated relevant product information to customers.
- Managed daily inbound and outbound calls.
- Provided initial pricing and proposals to customers.
Lead Qualification Representative
SS Industries
09.2020 - 06.2021
- Adopted a process to ensure that qualified leads were tracked and monitored.
- Led qualification process for prospective clients and streamlined lead assessment protocols to enhance conversion rates.
- Sent qualified leads to the design team once initial information was available.
- Directed incoming calls from customers to the appropriate department.
- Responded to emails and internal chats throughout the course of the day.
Education
Bachelor's degree - early childhood education
West Chester University
West Chester, PA12.2017
Skills
- Team Collaboration
- Skilled in Customer Service
- Time Management
- Clear Communicator
- Data Analysis
- Interpersonal Communication
Languages
English
Full Professional
Timeline
Customer Service Representative
Sila Heating & Air Conditioning
02.2025 - Current
Client Relationship Associate
Vanguard
03.2024 - 01.2025
Sales Support Representative
SS Industries
06.2021 - 01.2024
Lead Qualification Representative
SS Industries
09.2020 - 06.2021
Bachelor's degree - early childhood education
West Chester University
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