Courtney Murphy
Raleigh
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Energetic banking professional with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Personal Banker
Fifth Third Bank
11.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Increased new account acquisitions through effective cross-selling of bank products and services.
Bank Teller
Wells Fargo
04.2022 - 10.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Educated customers on use of banking website and mobile apps.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Designed and maintained financial models to identify and measure risks.
- Conducted cash and key audits for controls and compliance.
Team Leader
Walmart
04.2018 - 06.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through a positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Examined incoming inventory, and merchandised shelves, and prevented shrinkage.
- Decreased inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
- Built positive relationships with customers to increase repeat business.
Sales Associate
Footaction
06.2016 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversations with customers to better uncover individual needs.
Education
Associate Of Business Administration - Business Administration And Management
Wake Technical Community College
Raleigh, NC06.2020
Skills
- Verbal Communication
- Customer Service
- Excellent People Skills
- Multitasking Strengths
- Attention to Detail
- Customer Relationship Development
- Money Handling
Timeline
Personal Banker
Fifth Third Bank
11.2023 - Current
Bank Teller
Wells Fargo
04.2022 - 10.2023
Team Leader
Walmart
04.2018 - 06.2021
Sales Associate
Footaction
06.2016 - 06.2020
Associate Of Business Administration - Business Administration And Management
Wake Technical Community College
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