Amanda Ford
Memphis,TN
Summary
Extensive experience excelling in customer service. Proven ability to enhance operational efficiency and maintain high standards of accuracy. Adept at training teams, ensuring exceptional patron support and resource management.
Overview
34
34
years of professional experience
Work History
Head of Circulation
Rhodes College Barrett Library
12.1999 - Current
- Oversees the provision of circulation and reserve services using OCLC’s Worldshare Management System. Items included are books, CDs, DVDS, and AV equipment.
Receives, checks in of print newspapers, magazines, and journals. - Prepare and maintain statistics for library reports and accreditation.
- Oversees the regular maintenance of the book stacks. Devises plans for shifting to allow for future growth.
Supervises one Staff member and 25 student workers including hiring, training, scheduling, and conducting annual performance reviews. - Working closely with the Director of Student Accessibility Services, oversee and maintain the integrity and workflow as related to the Distraction Reduced Testing Room.
Library Technical Assistant
St. Jude Research Hospital
05.1997 - 12.1999
- Provided research support to patrons, guiding them in their use of databases, reference materials, and online resources.
- Catalogued and sorted books and library materials.
- Checked in and process Periodicals for Bindery
Circulation Supervisor
Rhodes College Barrett Library
12.1990 - 05.1997
- Managed a team of student staff members, ensuring proper training and adherence to library policies.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Checked out and checked in materials to support patron circulation needs.
- Helped patrons locate resources using catalog .
- Provided basic first Tier Reference help.
Education
Bachelor of Arts - Sociology/ Social Work
Mississippi State University
Starkville, MS08-1989
Skills
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
- Multitasking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft Office Suite
Timeline
Head of Circulation
Rhodes College Barrett Library
12.1999 - Current
Library Technical Assistant
St. Jude Research Hospital
05.1997 - 12.1999
Circulation Supervisor
Rhodes College Barrett Library
12.1990 - 05.1997
Bachelor of Arts - Sociology/ Social Work
Mississippi State University
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