Amanda Fox
Waco,Texas
Summary
Effective Student committed to learning, developing skills in Criminal Justice and team contribution. Capable of self-managing and working independently or collaborating with others on group projects. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Retention Specialist
American Income Life
09.2022 - Current
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CSR
ENoah ISolution
12.2021 - 09.2022
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided customer service support to customers over the phone and by email.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Central Freight Lines CSR
Central Freight Lines
06.2021 - 12.2021
- Was in the tracking department; tracked freight, scheduled pickups, called terminals for updates, appointments, redelivery, returning to shipper, quotes etc
- Held high call volumes and numbers
- Helped customers get their freight, file claims, explain invoices, helped find missing freight
- Maintained calmness while customers were not happy and frustrated
- Talked to customers via phone, email and chat
- Used multiple screens at once to locate, track and update customers.
EMSI CSR
EMSI
11.2017 - 07.2020
- Assessed needs of each client and recommended appropriate services and resources
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations
- Maintained accuracy, completeness and security for medical records and health information
- Reviewed charts and flagged incomplete or inaccurate information
- Assisted in resolving and satisfying client requests and internal operational issues.
Fuddruckers Cashier
Fuddruckers
01.2013 - 04.2017
- Helping customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register at beginning and ending of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol sales to underage customers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Worked closely with Management to solve problems and handle customer concerns.
Education
Associates of Criminal Justice -
MCC
Skills
- Ability to catch errors
- Proofreading and editing
- Customer service
- Clerical support
- Confidentiality
- Honest, trustworthy and punctual
- Client loyalty and satisfaction
- Customer loyalty
- Information Protection
- HIPAA Compliance
- Records Review
- Data Entry
Hobbies and Interests
- Volleyball
- Fishing
- Camping
- Cooking
- Singing
Accomplishments
- Received 3 most improved awards over a year time span with American Income Life
Timeline
Retention Specialist
American Income Life
09.2022 - Current
CSR
ENoah ISolution
12.2021 - 09.2022
Central Freight Lines CSR
Central Freight Lines
06.2021 - 12.2021
EMSI CSR
EMSI
11.2017 - 07.2020
Fuddruckers Cashier
Fuddruckers
01.2013 - 04.2017
Associates of Criminal Justice -
MCC