Amanda France
North East,MD
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
University Of Maryland Medical System
11.2009 - Current
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Super user for EHR.
- Obtained prior authorization for procedures and medications as required by insurances.
Medical Assistant
Delaware Foot And Ankle
11.2006 - 11.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Community Health Education
Cecil Community College
North East, MD12.2023
CMA - Medical Assisting
United States Army
1994
Skills
- Currently certified medical assistant
- Performance Improvement
- Staff Oversight
- Medical Office Administration
- Patient-Focused Care
- Procedure Assistance
- HIPAA Compliance
- Inventory Management
- Payment Collection
- Data Entry
- Patient Flow Management
- Medical Terminology
- Phlebotomy
- Electronic Health Records
Accomplishments
- Recognized for going above and beyond the call of duty.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Lead Medical Assistant
University Of Maryland Medical System
11.2009 - Current
Medical Assistant
Delaware Foot And Ankle
11.2006 - 11.2009
Associate of Science - Community Health Education
Cecil Community College
CMA - Medical Assisting
United States Army