Amanda France
North East,MD
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 30+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
31
31
years of professional experience
Work History
Lead Medical Assistant
Univ. of Maryland Upper Chesapeake Endocrinology
Aberdeen, MD
11.2009 - Current
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Lead Medical Assistant
Delaware Foot and Ankle
Glasgow, DE
11.2008 - 11.2009
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Medical Assistant
Glasgow pediatrics
Glasgow, DE
07.2005 - 11.2008
Combat Medic
US Army
Us Army Resrve, DE
07.1993 - 01.2008
- Coordinated with other medics to provide timely and effective treatment for wounded service members.
- Transported casualties to medical facilities using ground ambulances or helicopters.
- Monitored vital signs of patients during transport and medical evacuation operations.
- Maintained inventory of medical supplies and equipment on a daily basis.
- Conducted health assessments on individuals prior to deployment into hazardous areas.
- Performed preventive medicine duties such as immunizations, laboratory tests, dental screenings.
- Carried out patient triage activities according to established protocols and guidelines.
- Instructed military personnel in basic life support techniques.
- Responded quickly and effectively to urgent calls from troops in need of immediate medical attention.
Education
Associate of Science - Health Sciences
Cecil Community College
North East, MD05-2024
Certificate - BLS
American Red Cross
01-2024
Certificate - Medical Assisting
NCCT
01-2000
Some College (No Degree) - Community Health Education
Purdue University
West Lafayette, INSkills
- Patient education and counseling
- Team building and supervision
- Inventory and supply management
- Vital signs monitoring
- Medical terminology proficiency
- Patient Care Coordination
- Electronic Health Records Management
- Clinical Leadership
- Phlebotomy
- Patient-focused care
- Certified in Basic Life Support (BLS)
- Direct Patient Care
Timeline
Lead Medical Assistant
Univ. of Maryland Upper Chesapeake Endocrinology
11.2009 - Current
Lead Medical Assistant
Delaware Foot and Ankle
11.2008 - 11.2009
Medical Assistant
Glasgow pediatrics
07.2005 - 11.2008
Combat Medic
US Army
07.1993 - 01.2008
Associate of Science - Health Sciences
Cecil Community College
Certificate - BLS
American Red Cross
Certificate - Medical Assisting
NCCT
Some College (No Degree) - Community Health Education
Purdue University
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