Amanda Freeman
Heflin
Summary
Dedicated Director of Surgical Services with expertise in enhancing operational effectiveness and compliance. Proven success in managing multidisciplinary teams, implementing performance metrics for continuous improvement, and aligning surgical services with accreditation standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Surgical Services, Endoscopy, Amb Care
Regional Medical Center
Anniston
06.2025 - Current
- Managed compliance with safety regulations and quality standards in surgical procedures.
- Coordinated inventory management for surgical supplies and equipment procurement, ensuring availability for seamless surgical operations.
- Provided leadership and direction in the organization, planning, development and implementation of surgical services.
- Ensured compliance with all accreditation standards related to surgical services.
- Evaluated performance metrics to identify areas for process improvement in surgeries.
- Reviewed departmental performance data to identify trends, developing action plans for improvement and monitoring outcomes for surgical services.
- Led multidisciplinary meetings to address operational challenges and improve services.
- Conducted regular meetings with nursing staff to discuss operational issues, review changes in policy or procedure, provide educational opportunities and recognize achievements.
- Analyzed patient satisfaction survey results from surgery areas, implementing targeted strategies to enhance patient experience.
- Represented the organization at relevant professional meetings related to surgery topics.
- Evaluated requests for new technology related to surgical services operations.
- Coordinated orientation programs for new personnel assigned to the operating rooms.
- Created annual budget for surgical services operations and monitored financial performance against budget targets.
- Monitored day-to-day operations of surgical services departments including staffing levels, equipment maintenance and supply inventory management.
Nurse Manager of Surgical Services
Regional Medical Center
Anniston
05.2023 - 06.2025
- Managed daily operations of nursing units to ensure smooth workflow.
- Supervised nursing staff, ensuring compliance with patient care standards to enhance quality of care.
- Coordinated nursing personnel schedules, optimizing staffing efficiency to meet patient care demands.
- Developed and enforced policies for patient safety and quality care.
- Facilitated interdepartmental communication, streamlining patient care processes for improved collaboration.
- Resolved conflicts among staff members to maintain a positive work environment.
- Implemented training programs for new nurses to enhance skill development.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Investigated incidents or complaints from patients or their families.
- Implemented strategies that improved operational efficiency and effectiveness.
OR Charge Nurse
Regional Medical Center
Anniston
09.2018 - 05.2023
- Ensuring that staff, patients, surgeons, anesthesia personnel, vendors, and equipment come together seamlessly to move patients through the surgical process
- Facilitated communication among team members, enhancing collaboration for smooth operations.
- Coordinated staff schedules, maintaining essential coverage for uninterrupted operations.
- Assigned daily tasks to staff members, ensuring optimal operational coverage.
- Processed payroll accurately and on time to ensure employee satisfaction.
- Employee performance evaluations
- Managing room turnovers
- Conducts staff meetings
Certified RN Clinical Research Coordinator
Center of Research Excellence
Oxford
01.2004 - 09.2015
- Coordinated clinical trials for asthma and allergy disorders, ensuring adherence to study protocols and regulatory requirements.
- Ensured compliance with patient care protocols and clinical trial operations, contributing to overall trial integrity.
- Monitored patient reactions to drugs and documented individual progress, facilitating accurate assessment of treatment efficacy.
- Delivered educational sessions to patients about their treatment options and care plans.
- Followed informed consent processes and maintained records.
- Gathered, processed and shipped lab specimens.
Pediatric Unit Alternate Charge Nurse
Regional Medical Center
Anniston
12.2001 - 09.2015
Psychiatric Unit Alternate Charge Nurse
Regional Medical Center
Anniston
12.2001 - 09.2015
Medical Surgical Nursing Tech
Regional Medical Center
Anniston
12.2001 - 09.2015
Pediatric Unit Registered Nurse
Medical City Dallas Hospital
Dallas
10.2000 - 12.2001
Education
Bachelor Of Science (B.S.) - Nursing
Jacksonville State University
Jacksonville, AL04-1996
Skills
- Strategic planning
- Written communication
- Quality assurance
- Autonomous work
- Surgical operations leadership
- Organizational culture development
- Strategic decision-making and planning capability
- Charting expertise
- Staff development
- Budget development
- Performance management
- Coaching
- Compassionate care
- Interpersonal and written communication
- Team building
- Financial oversight
- Quality control
- Conflict management
- Inventory management
- Operational effectiveness
- Performance enhancement
- Regulatory compliance
- Vendor relations
Certification
- Alabama Board of Nursing Licensure
- ACLS
- PALS
- BLS
Timeline
Director of Surgical Services, Endoscopy, Amb Care
Regional Medical Center
06.2025 - Current
Nurse Manager of Surgical Services
Regional Medical Center
05.2023 - 06.2025
OR Charge Nurse
Regional Medical Center
09.2018 - 05.2023
Certified RN Clinical Research Coordinator
Center of Research Excellence
01.2004 - 09.2015
Pediatric Unit Alternate Charge Nurse
Regional Medical Center
12.2001 - 09.2015
Psychiatric Unit Alternate Charge Nurse
Regional Medical Center
12.2001 - 09.2015
Medical Surgical Nursing Tech
Regional Medical Center
12.2001 - 09.2015
Pediatric Unit Registered Nurse
Medical City Dallas Hospital
10.2000 - 12.2001
Bachelor Of Science (B.S.) - Nursing
Jacksonville State University