Amanda Friedel
Anchorage,AK
Summary
Accomplished Channel Manager with proven skills in developing profitable partnerships and surpassing sales targets. Highly driven in identifying, pursuing and capitalizing on channel sales opportunities. Articulate and decisive with excellent judgment for developing successful strategic plans.
Overview
20
20
years of professional experience
Work History
Counter Agent
Floyd & Sons (Hertz,Thrifty/Dollar Rental)
05.2023 - Current
- Worked closely with management on executing marketing campaigns that effectively boosted brand awareness among target clientele.
- Handled customer complaints professionally, resolving issues to maintain positive client relationships.
- Efficiently processed returns and exchanges according to company guidelines, maintaining customer satisfaction while adhering to established protocols.
- Streamlined check-in processes for faster service, reducing wait times for customers.
- Contributed to a clean and organized work environment by performing routine maintenance tasks diligently.
- Exceeded expectations in consistently meeting individual performance goals while supporting team objectives as a dedicated Counter Agent.
- Prioritized heavy workload during peak times, ensuring all tasks were completed accurately within designated time frames.
- Demonstrated adaptability by quickly learning new systems and procedures as required by the job role or company policy changes.
- Assisted in training new team members, resulting in improved performance and increased productivity.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Channel Manager
Arctic Circle Enterprises
06.2020 - Current
- I oversee the market goods of the company for chain store accounts.
- I work with managers at store level for displays and promotions.
- Also working closely with the merchandising team to ensure they are aware of up coming events and have everything they need to execute their tasks.
- Also working close with office staff with orders and other issues that arrives.
- I am the communication between the stores, sales staff, and president of the company.
- Coordinated training, marketing and overall enablement programs with new distribution and master agents.
- Created sales and marketing campaigns to drive lead generation for channel partners.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Account Executive
SpotOn
02.2023 - 07.2023
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
Territory Sales Lead
TSL
07.2014 - 03.2021
- Developed and implemented sales territory plans, including growth strategies and ambitious objectives.
- Worked with sales management to indicate developmental opportunities in related lines.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Lead Event Specialist
LES
12.2010 - 07.2014
Retail Management
Food Lion, LLC
04.2004 - 08.2010
- I loved this job and enjoyed my experience I learned from here.
- I managed two departments.
- The deli, where I ordered the bulk meats and cheeses as well as items that are pre-made for our self-service cold case.
- I ensured the product freshness and quality.
- We also had fried foods that are prepared for the hot bar.
- I ensured that the temperatures are within the safe zone.
- This way we know our customers are getting safe and quality products.
- Cleaning, food preparation, and organizing were very important in my very day to day task as well as time management.
- The bakery, where I ordered the cake and bread supplies.
- I ensured we have all the supplies we need to produce them.
- In this department, I had a decorator that creates the cakes, cupcakes, and other dessert items.
- I ensured that she produces enough to meet customer demands/needs.
- I did some of these when she is on vacation or off for the day as well.
- I also had a full time baker other than myself.
- We both ensured the breads, rolls, and breakfast pastries are fully baked as well meeting the baking requirements.
- Delegating duties and accountability are very crucial as well.
Merchandising/ Retail/Supervisor
Anderson Merchandisers
- I perform various merchandising activities in retail stores, such as Walmart and SAM’s club.
- I work closely with store management to ensure activities are done correctively and in a timely manner.
- Communication and time management skills are very essential in this career.
- Other duties include customer service, selling/ marketing products to stores and customers, time management, communication, multitasking, assisting with resets/ audits, and traveling.
Retail/ Food
Crossmark
- I love working with a team environment and making customers' shopping experience more enjoyable.
- I help the RSE (Retail Supervisor of Events) manage the demos, special events, and staff at Sam’s Club on Old Seward.
- I have helped out the Sam’s Club on Penland Highway with demos and supervised there as well.
- The tasks that I perform are to ensure that food safety and safety of our team is being followed as well as met 100% at all times.
- I help motivate the team and ensure they have everything to be successful for the day.
- Motivation of the staff is important.
- It sets the mood for the day and helps the team to stay focused as well as at ease through the day.
- Normal office work is included in my position.
- Office duties consist of printing paperwork, schedule, make scheduling adjustments, manage demos/shifts when my RSE is unavailable, and to help associates with any issues they may have.
- Handle any issues that arise during my shift.
- During being a supervisor the LES does their own demos throughout the shift.
- I promote a teamwork environment.
- The shifts run smooth and we accomplish a lot together.
- I also assist with the training new employees and developing further training of employees.
- Other duties of my position include cleaning, organization, problem solving, customer service skills, time management, and knowledge of food safety.
- Work as Team, Organization and Time Management, Proficient in food preparation and cooking, Computer Programs Microsoft Excel & Basic Skills, Completing Tasks/Request in a timely manner, Schedule Writing & Paperwork, Customer Service handling, Cleaning Duties, Training New Associates & New Procedures, multitasking, Multiple Stores.
Education
High School Diploma -
Catoctin High School
Thurmont, MD06.2000
Associate of Science -
Westwood College
Denver, COSkills
- Retail management experience
- Retail Management
- Immunization management
- Fleet Management
- Management interaction
- Customer Service Management
- Store operations
- Staff Training and Development
- Sales Development
- Merchandise Inspection
- Task Delegation
- Sales strategy development
- Scheduling and timekeeping
- Promotions and Marketing
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Multitasking
References
REFERENCES
Aaron King, Former Store Manager for Eagle River Walmart Cell: (907)841-5561
Helena Burkett, Store Manager for South Anchorage Walmart contact Cell: (907) 414-6614
Fred Combs, Operations Manager for Floyd & Sons Cell: (907) 360-0478
Interests
INTERESTS :Culinary Arts, Art and Crafts, Renaissance Reenactment, Traveling, Computers and Technology, Antique Collecting, Animals/Pets, Animation, Gardening, and Beach Activities
Additional Information
- HONORS & AWARDS: National Art Honor Society, FBLA (Future Business Leaders of America), National Honor Society. Top TSL 2015 & 2019
Timeline
Counter Agent
Floyd & Sons (Hertz,Thrifty/Dollar Rental)
05.2023 - Current
Account Executive
SpotOn
02.2023 - 07.2023
Channel Manager
Arctic Circle Enterprises
06.2020 - Current
Territory Sales Lead
TSL
07.2014 - 03.2021
Lead Event Specialist
LES
12.2010 - 07.2014
Retail Management
Food Lion, LLC
04.2004 - 08.2010
Merchandising/ Retail/Supervisor
Anderson Merchandisers
Retail/ Food
Crossmark
High School Diploma -
Catoctin High School
Associate of Science -
Westwood College
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