Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Service Representative
3 Years 4 Months
Hertz/Thrifty/Dollar Car Rental | DCA | 07.2023 - Current
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Exhibited high energy and professionalism when dealing with clients and staff.
Video/Photo Editor
6 Months
Malbeck Real State | 03.2022 - 09.2022
Organized and worked with raw footage from multiple cameras and sources.
Contributed new ideas and looked for ways to improve content editing and processes.
Delivered edits on time for reviews and final delivery.
Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
Combined text, video and other composited elements onscreen to create logical, coherent layouts.