Summary
Work History
Education
Skills
Languages
Timeline

Bruno Lourenço

Clarksburg,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Hertz/Thrifty/Dollar Car Rental
DCA
2023.07 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Video/Photo Editor

Malbeck Real State
2022.03 - 2022.09
  • Organized and worked with raw footage from multiple cameras and sources.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Delivered edits on time for reviews and final delivery.
  • Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Combined text, video and other composited elements onscreen to create logical, coherent layouts.

Education

High School -

CEAN, Brazil

Skills

  • Managing Multiple Tasks
  • Speaking
  • Helping skills
  • Information Updates
  • Creative Development
  • Edit Footage

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Customer Service Representative - Hertz/Thrifty/Dollar Car Rental
2023.07 - Current
Video/Photo Editor - Malbeck Real State
2022.03 - 2022.09
CEAN - High School,

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Bruno Lourenço