Angela Dean
New Vienna,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Services Specialist position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Essilor Luxottica
06.2023 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
ELIGIBILITY SPECIALIST II
Highland County JFS
10.2022 - 06.2023
- Facilitated dispute resolution between clients and agencies when disagreements arise
- Interviewed applicants to obtain and verify information to determine eligibility
- Responded promptly to phone calls and emails from clients seeking assistance or answers to questions
ACCOUNT COORDINATOR
EMSAR
12.2019 - 09.2022
- Created and dispatched work orders for technicians
- Booked travel arrangements for technicians including flights, hotels, and rental cars
- Provided support in scheduling work for technicians
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
DELIVERY SUPPORT LEAD
Deluxe Technicolor
11.2012 - 10.2019
- Ensured compliance with established policies and procedures related to customer service operations
- Delegated tasks to team members according to project requirements and employee strengths
- Collaborated with other departments to ensure successful completion of projects
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Supervised the daily work of staff to ensure work prioritization and quality
WAREHOUSE RETURNS LEAD
NGL
05.2010 - 11.2012
- Delegated tasks to team members according to project requirements and employee strengths
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Supervised the daily work of staff to ensure work prioritization and quality
CUSTOMER SERVICE AGENT
R&L Carriers
08.2009 - 05.2010
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
CUSTOMER SERVICE REPRESENTATIVE
DHL Solutions/ABX Air, Inc
05.1999 - 06.2009
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
Career Passport - Executive Secretarial
Southern Hills Joint Vocational Center
05.1995
High School Diploma - General Studies
Whiteoak High School
Mowrystown, OH05.1995
Skills
- Microsoft Office
- Microsoft Teams
- Multiple systems/screens
- Microsoft Excel
- Travel Planning
- Managing Multiple Tasks
- Problem-Solving Ability
- Typing Proficiency
- Customer Service
- Computer Proficiency
- Active Listening
- Data Entry
- Call Center Operations
- Appointment Scheduling
- Product Knowledge
- Clerical Support
- Filing
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Essilor Luxottica
06.2023 - Current
ELIGIBILITY SPECIALIST II
Highland County JFS
10.2022 - 06.2023
ACCOUNT COORDINATOR
EMSAR
12.2019 - 09.2022
DELIVERY SUPPORT LEAD
Deluxe Technicolor
11.2012 - 10.2019
WAREHOUSE RETURNS LEAD
NGL
05.2010 - 11.2012
CUSTOMER SERVICE AGENT
R&L Carriers
08.2009 - 05.2010
CUSTOMER SERVICE REPRESENTATIVE
DHL Solutions/ABX Air, Inc
05.1999 - 06.2009
Career Passport - Executive Secretarial
Southern Hills Joint Vocational Center
High School Diploma - General Studies
Whiteoak High School