Natalie Vaughn
Nashville,TN
Summary
Looking for mainly remote work I have tons of customer service experience call center experience I'm
very professional when will my job I asked you my assign ments why are very little and rarely make
the same mistakes twice and will be a very valuable asset to any company that I've become family too
and any company that accepts me as family! Bottom line my long-term goal is to retire from whatever
company that is fortunate enough to take me in and whatever company I am a fortunate enough to
become a part of.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TruGreen
Nashville, Davidson, TN
02.2023 - 02.2023
- Worked remotely .
- (from home) performing customer service for Tru Green clients
- Scheduled appointments for lawn Care service, educated customers on lawn care and explained different services we offered and what packages they qualified for if financing is required .
- Also educated customers on the types of treatment that would be beneficial to their lawn care and landscaping decisions
- Provided assistance to clients
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
- Answered phone and assisted clients and customers with changes
- Created customer appointments
- Scheduled reservations for customers
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
Night Auditor
Marriott Vanderbilt
Nashville, Davidson, TN
05.2022 - 11.2022
- Was in charge of night shift, night audit
- Audited hotels restaurant bar and in-house mini convenience store
- Audited in-house Starbucks also
- Once all it was complete and accurate turned the business day over to the following business day
- Check customers in and out of hotel accommodations answered the stress call complaint calls concierge also ran day today operations concerning the hotels third shift employees and clients
Leasing Consultant
Grand Duke Apartments
Nashville, TN
09.2021 - 01.2022
Leasing Consultant
WindChase Apartments
Nashville, Davidson, TN
11.2020 - 01.2021
- Gave tours of apartment community
- Answered multiple lines
- Conducted virtual and in person tours
- Processed application for potential residents
- Verified rental, work, and credit history
- Conducted background checks
Night Auditor
Marriott Vanderbilt
Nashville, TN
08.2019 - 01.2020
- Checked guess in and out balanced daily operations of hotel, hotel restaurant, and hotel market made sure revenue was balanced and turned the day
Leasing Consultant
, TN
07.2016 - 09.2018
- Highlands at the lake apartments/ express employment professionals - Nashville-Davidson, Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- Files own guest cards and maintain according to established procedures
- Inspect models and available "market ready", communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
- Have prospect complete application and secure deposit in accordance with the company procedures and
- Fair Housing requirements
- Update availability report, process applications for approvals
- (i.e., credit check, rental history, etc.)
- Submit processed applications to the Community Manager for approval
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- If unable to help prospect, refer them to sister communities to meet prospect's needs
- Secure new resident's signature(s) on appropriate paperwork prior to move-in
- Orient new residents to community
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area and file
- Represent the company in a professional manner at all the times.
Administrative Assistant
Chadwell Supply
Nashville, TN
08.2015 - 10.2015
- Answer phone calls and direct calls to appropriate parties or take messages
- Attend meetings to record minutes
- Greet visitors and determine whether they should be given access to specific individuals
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Open, sort, and distribute incoming correspondence, including faxes and email
- Prepare responses to correspondence containing routine inquiries
- Provide clerical support to other departments
- Process payroll information
- Set up and oversee administrative policies and procedures for offices or organizations
- Interpret administrative and operating policies and procedures for employees
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Accounting Team Representative
Genesco Inc
Nashville, TN
10.2014 - 01.2015
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Order tests that could determine the causes of product malfunctions.
Customer Service Representative
Genesco Inc
Nashville, TN
08.2014 - 10.2014
- Check to ensure that appropriate changes were made to resolve customers' problems
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Sales Representative
Comcast/TLK Group
Nashville, TN
06.2013 - 03.2014
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Maintain customer records, using automated systems
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information
- Demonstrate and explain the operation and use of products
- Provide customers with ongoing technical support
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments
- Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production
- Expectation
- Recommend ways for customers to alter product usage in order to improve production
- Complete product and development training as required
- Sell service contracts for products
- Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made
- Consult with engineers regarding technical problems with products
- Compute customer's installation or production costs and estimate savings from new services, products, or equipment
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information
- Arrange for installation and testing of products or machinery
- Sell service contracts for products
- Advise customers regarding office layouts, legal and insurance regulations, cost analyses, and collection methods
- Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade- in values
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Prepare sales contracts for orders obtained, and submit orders for processing
- Demonstrate and explain the operation and use of products
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Store Manager, Interviewer
Cricket Wireless, Strategies
Nashville, Davidson, TN
03.2012 - 06.2013
- Oversee activities directly related to making products or providing services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Manage the movement of goods into and out of production facilities
- Plan store layouts or design displays
- Direct non-merchandising departments of businesses, such as advertising or purchasing
- Market
07.2011 - 09.2012
- Plan, and coordinate operations for single or multiple surveys
- Review, classify, and record survey data in preparation for computer analysis
- Conduct research to gather information about survey topics
- Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews
- Direct updates and changes in survey implementation and methods.
Education
Associate's degree - Bartending, Business Management
Professional bartending institute
December 2010
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Draughon's Junior College
December 2003
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Oxford High School
September 1996
Skills
- Yardi
- Tax Preparation
- Property Management
- Tax Credit
- Microsoft Office (5 years)
- Spreadsheets (5 years)
- Bookkeeping (5 years)
- Accounts receivable (3 years)
- Accounts Payable (2 years)
- Google Docs (5 years)
- Fair Housing Regulations
- Order Entry
- Business Management
- Records Management
- Market Analysis
- Office Management
- Accounting
- QuickBooks
- Eaglesoft
- Microsoft Excel
- Customer Service
- Microsoft Outlook
- Typing
- Hotel experience
- Front desk
- Computer literacy
- Property leasing
- Microsoft Word
- English
- Negotiation
- Time management
- Leadership
- Kronos
- Supervising experience
- Guest services
- Hospitality
- Budgeting
- Account Management
- Pricing
- Microsoft office
- Word2013
- Excel2013
- 10 key
- 40 wpm
- Outlook
- Teamviewer
- (5 years)
- Night Audit
- Credit Analysis
- Marketing
- Live Chat
- Management
- Help Desk
- Purchasing
- Recruiting
- Customer support (5 years)
- Customer service
- Windows
- Remote access software
- Live chat
- Help desk
- Order entry
- Google Docs
- Account management
- Accounts receivable
- Records management
- Order management system
- Bookkeeping
- Proofreading
- Property management
- Personal assistant experience
- Driving
- Facebook Advertising
- Office management
- Accounts payable
- Social media management
- Tax experience
- Project management
- Financial services
- Credit analysis
- Twitter Ads
- Financial statement preparation
- Payroll
- Sales
- Adobe Acrobat
- Cold calling
- Guest relations
- Clerical experience
- Medical terminology
- Project scheduling
- Retail sales
- Physiology knowledge
- Inside sales
- VPN
- Appointment scheduling
- Door-to-door
- Lead generation
- Organizational skills
- Canvassing
- Communication skills
- Salesforce
- EMR systems
- Research
- Fair Housing regulations
- Microsoft Office
- Microsoft Powerpoint
- Computer skills
- Administrative experience
- Analysis skills
- SAP
- Office experience
- Technical Support
- General Ledger Accounting
- Certifications and Licenses
- Certification in professional customer service
- August 2001 to Present
- Trained in EXECUTING PROFESSIONAL CUSTOMER SERVICE
- Received certification certificate Had to complete training and receive that certificate in order to pass
- The courses that is required to have, when i was offered a position as a collections representative for
- The company, Ford credit/ Primus
Additional Information
- Authorized to work in the US for any employer Willing to relocate to: Nashville, TN - Hermitage, TN - La Vergne, TN Authorized to work in the US for any employer
- Series 63 Life & Health Insurance License Food Handler Certification CPA
Timeline
Customer Service Representative
TruGreen
02.2023 - 02.2023
Night Auditor
Marriott Vanderbilt
05.2022 - 11.2022
Leasing Consultant
Grand Duke Apartments
09.2021 - 01.2022
Leasing Consultant
WindChase Apartments
11.2020 - 01.2021
Night Auditor
Marriott Vanderbilt
08.2019 - 01.2020
Leasing Consultant
07.2016 - 09.2018
Administrative Assistant
Chadwell Supply
08.2015 - 10.2015
Accounting Team Representative
Genesco Inc
10.2014 - 01.2015
Customer Service Representative
Genesco Inc
08.2014 - 10.2014
Sales Representative
Comcast/TLK Group
06.2013 - 03.2014
Store Manager, Interviewer
Cricket Wireless, Strategies
03.2012 - 06.2013
07.2011 - 09.2012
Associate's degree - Bartending, Business Management
Professional bartending institute
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Draughon's Junior College
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Oxford High School