Jassman Redding

In my current role as a CSR-FS. I have provided exceptional administrative support and customer service. My responsibilities have included monitoring, managing, coordinating superintendence calendars and vacancy issues. I have also facilitated eviction schedules and managed personal property holds clean-outs, and removals. With my strong organizational skills and ability to handle multiple tasks, I have consistently delivered effective and efficient solutions to our residents and employees.

• Keeping track and Responding to all current and potential clients via Email and or phone
• Advertising / Contacting all potential clients
• Collecting, Reviewing and Submitting all documents provided
• Collecting surveys to insure Clients are satisfied.

• Communicating directly with Client, loan officer, loan processor, title companies and insurance companies
• Confirming all documents submitted are accurate and up to date
• Maintaining business office inventory and equipment
• Supports and up hold credit policy and all federal and state regulations.

• Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment
• Maintains and supports IP infrastructure
• Update all systems and databases with careful attention to detail
• Performs both external and internal escalations on all hardware failures and all data outages
• Processes new activations, disconnects and migrations of customer service
• Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone
• Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions
• Coordinate and perform low to mid-level complexity migrations.