Amanda Fry
Prosper
Summary
Experienced operations and customer service professional with a background spanning culinary leadership, technical support, print production, and retail environments. Skilled in workflow coordination, data accuracy, customer communication, troubleshooting, and team support in fast-paced settings. Known for reliability, adaptability, and strong organizational skills. Seeking a structured role where operational experience and attention to detail can contribute to efficiency and team success.
Overview
18
18
years of professional experience
Work History
Chef
Big Blue Marble Academy (Oak Brook School)
McKinney
10.2015 - Current
- Developed and implemented a new menu strategy that reduced overall food costs by 8% through cost analysis, price optimization, and vendor evaluation.
- Oversee compliance and sanitation protocols, maintaining a consistent “A” rating from the Health Department.
- Streamlined daily operations by organizing workflow, prioritizing tasks, and maintaining consistent execution of company standards in a fast paced environment.
Prep Cook
Lyfe Kitchen
Dallas
05.2014 - 10.2015
- Demonstrated outstanding customer service skills in a high volume work environment, serving 200+ people a day
- Managed and checked food quality in order to strategically prioritize and use ingredients, decreasing food waste by 10%
- Coached 20 prep cooks on the proper prep procedures, resulting in more consistent service and a better customer experience
- Ensured supplies were consistently available, replenishing items as required to decrease interruptions in service
Assistant Store Manager
Braum's Ice Cream and Dairy
Mount Pleasant
02.2008 - 04.2014
- Supervised 12 employees, providing instructions for improvement and rewarding good work ethic, which improved customer service and team morale
- Efficiently resolved problems or concerns to the satisfaction of all involved parties, leading with empathy to increase the likelihood of customers returning
- Filed documents, typed memos, correspondence, and reports to ensure daily requirements were met and increase communication between co-workers
Education
Google IT Support Professional Certificate - troubleshooting, customer support, networking, operating systems, systems administration, security
Merit America
Skills
- Technical Support & Troubleshooting
- Deadline Management
- Customer Service Issue Resolution
- Operating Systems Installation
- Telephone and Email Communication
- Data Entry and Record Accuracy
- Documentation and Filing
- Reliability and Professionalism
- Windows
- Quality Control
- Multi Tasking in High Volume Environments
- Networking
- Independent Work Capability
- Information Technology
- Inventory Oversight
- Workflow Coordination
Websites
Education Certificates Certifications
- Merit America, Virtual, 05/23, Google IT Support Professional Certificate, Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security - all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification.
- Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.
Timeline
Chef
Big Blue Marble Academy (Oak Brook School)
10.2015 - Current
Prep Cook
Lyfe Kitchen
05.2014 - 10.2015
Assistant Store Manager
Braum's Ice Cream and Dairy
02.2008 - 04.2014
Google IT Support Professional Certificate - troubleshooting, customer support, networking, operating systems, systems administration, security
Merit America