Hi, I’m
Amanda Fuller
Insurance Management
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
3
Professional Licenses
Work History
MESSER Financial
Life Insurance Producer Support Manager
01.2023 - Current
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- created content for webinars and training materials for agency website.
GMR Marketing
Senior Marketing Representative
01.2020 - 01.2023
Job overview
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Top marketing Representative for 12 consecutive months.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Attracted 5000+ new clients by creating and implementing innovative marketing strategies
Family first Life
Insurance Sales Manager
01.2017 - 01.2023
Job overview
- Conducted weekly agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in business-building strategies.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability 80% through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Metlife
Licensed Life Insurance Agent
09.2014 - 10.2017
Job overview
- Highest Conversion rate on team of 50+
- Exceeded corporate quotas for monthly policy sales.
- Recognized as top performer on multiple accounts
- Handled approximately 2,500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Maintained records and processed applications using multiple different types of computers software systems.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
United Health Group - Optum Health
Medicare Customer Service Representative
09.2011 - 09.2014
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 500 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Obtained Medicare, Accident and health licenses
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers.
- Implemented and developed customer service training processes.
Education
Parkland High SchoolWinston-Salem, NC
High School Diploma
06.2001
Skills
- Large Account Management
- Professional Development
- Customer Service
- Insurance Product Knowledge
- Training Programs
- Production goals
- Verbal and Written Communication Skills
- Phone and Email Etiquette
- Insurance underwriting specialist
- Plan Benefits Specialist
- Insurance Terminology
- Plan Benefits Understanding
Certification
- Life Insurance
- Accident Sickness & Health
- Medicare
- Property & Casualty
Timeline
Life Insurance Producer Support Manager
MESSER Financial
01.2023 - Current
Senior Marketing Representative
GMR Marketing
01.2020 - 01.2023
Insurance Sales Manager
Family first Life
01.2017 - 01.2023
Licensed Life Insurance Agent
Metlife
09.2014 - 10.2017
Medicare Customer Service Representative
United Health Group - Optum Health
09.2011 - 09.2014
Parkland High School
High School Diploma
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