Amanda Fullerton
Davenport
Summary
Detail-oriented healthcare professional with a strong background in outreach coordination and data analysis. Demonstrates effective communication with stakeholders while supporting quality improvement initiatives and identifying opportunities for process enhancements.
Dedicated individual skilled in building relationships and enhancing workflow through effective communication and outreach strategies. Combines analytical thinking with a commitment to quality improvement in healthcare settings, ensuring a focus on patient outcomes and operational excellence. Demonstrates adaptability and problem-solving abilities in fast-paced environments.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Analyst Outreach Coordinator
Randstad
Davenport
03.2024 - 01.2026
- Supported HEDIS® quality improvement initiatives, including identifying and closing gaps in care
- Conducted provider and member outreach to improve preventive care compliance
- Partnered with healthcare providers to support quality metrics, education, and engagement
- Coordinated medical record collection and supported documentation for quality review
- Delivered clear written and verbal communication to internal and external stakeholders
- Independently planned and executed outreach work plans while meeting productivity goals
- Identified opportunities for process improvement to improve workflow efficiency
- Worked with healthcare data, medical terminology, and CPT/CPT II/ICD-9/ICD-10 codes in support of quality reporting
Customer Service Representative/Sales Agent
SC Data Center
Davenport
08.2023 - 05.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through services offered.
- Managed high-volume calls while maintaining a positive attitude.
- Documented customer interactions in the database for future reference.
Data Entry Clerk
Randstad
Davenport
06.2022 - 08.2023
- Processed high volumes of data entries with attention to detail.
- Utilized Microsoft Excel for data management and organization tasks.
- Maintained accurate records and updated databases regularly.
Customer Service Representative
Alight
Davenport
05.2021 - 05.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and support requests.
- Collaborated with team members to improve service delivery processes.
- Educated customers on product features and service options available.
- Handled complaints with empathy, ensuring customer satisfaction remained a priority.
Education
Bachelor in Business -
Southern New Hampshire University
Hooksett, NH 08.2023 - 03.2026
Ridge Community High School
Davenport, FLSkills
- HEDIS quality improvement
- Data analysis
- Medical terminology
- Healthcare data management
- Outreach coordination
- Customer relationship management
- Quality reporting
- Process improvement
- Effective communication
- Workflow efficiency
- Attention to detail
- Collaboration skills
- Problem solving
- Time management
- Project planning
- Microsoft office
- Critical thinking
- Decision-making
- Data visualization tools
- Data interpretation
- Project management
- System analysis
- Analytical thinking
Timeline
Analyst Outreach Coordinator
Randstad
03.2024 - 01.2026
Customer Service Representative/Sales Agent
SC Data Center
08.2023 - 05.2024
Bachelor in Business -
Southern New Hampshire University
08.2023 - 03.2026
Data Entry Clerk
Randstad
06.2022 - 08.2023
Customer Service Representative
Alight
05.2021 - 05.2022
Ridge Community High School