Amanda Gaffney
SMUD
Fair Oaks,CA
1
Certification
9
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly with teams and adapts to evolving needs, driving results through efficient and empathetic support.
Work History
Customer Service Representative I
1 Year 5 Months- Provide customer support through email and live chat while delivering accurate, professional, and timely resolutions.
- Resolve customer inquiries involving payment arrangements, move orders, reconnects, outages, energy assistance programs, and service notifications.
- Utilize SAP, OMS, and other internal systems to research accounts and process customer requests.
- Adapt communication style to meet each customer’s individual needs while providing empathetic and solution-focused service.
- Adapted communication style to align with individual customer needs, fostering empathetic and solution-focused interactions.
- Worked in both phone and digital customer support.
- Provided customer support via phone and digital channels, assisting customers with their inquiries.
- SAP
- OMS
- Microsoft Office
- Outlook
- Live Chat Support
- Email Support
- Customer Documentation
- Service Notifications
Dental Assistant/Patient Coordinator
1 Year 4 Months- Coordinated patient scheduling to optimize appointment availability
- Collected initial and past due payments to ensure financial compliance
- Organized marketing events to increase brand visibility
- Tie in/Untie patients
- Bonding
- Obtained dental x-rays to assist in diagnosis
- Performed dental impressions for custom appliance creation
- Operated suction device and passed instruments to the dentist
- Performed sterilization of tools to ensure patient safety
Insurance Coordinator/Patient Coordinator/Dental Assistant
3 Years 9 Months- Coordinated appointment schedules for patients
- Create and present treatment plans
- Managed incoming calls to provide information and assistance
- Audit insurances
- Collected copays to ensure timely patient billing and financial accountability
- Submit Pre-Authorizations
- Took X-rays to assist in accurate diagnosis and treatment planning
- Help suction and pass instruments
- Apply SDF
- Apply Fluoride
- Executed sterilization processes for instruments in compliance with safety protocols
- Coordinated marketing events to enhance community engagement
Receiver/Cashier
3 Years 4 Months- Checked in incoming products to ensure accurate inventory records
- Checked in all incoming product
- Enter all product into the system by UPC
- Verifying costs and prices are correct
- Organized and stocked merchandise on store shelves.
- Assisted in bi-annual inventory counts to maintain stock accuracy
- Helped customers locate product
- Counted cash draws at the end of the day
- Helped count inventory bi-annually
- Managed phone communications to assist customers effectively.
Courtesy Clerk
11 Months- Managed phone inquiries from customers
- Bagged groceries efficiently to enhance customer checkout experience
- Cleaned bathrooms/took out all garbage
- Gathered shopping carts in the parking lot
- Assisted patients in locating products to ensure a positive shopping experience
- Maintained cleanliness of bathrooms and ensured proper waste disposal
Education
No Degree - General Education
High School Diploma
Skills
Digital Customer Support
Live Chat & Email Support
Customer Relations
Digital support
Digital Communication
Attention to Detail
Documentation Review
Multitasking
Adaptability
Team Collaboration
Empathy & Active Listening
Cross-Functional Collaboration
Certification
- CPR
- Radiation Safety
- 8 Hour Infection Control
- California Dental Practices Act
Timeline
Customer Service Representative I
SMUD
03.2025 - CurrentRead More
Dental Assistant/Patient Coordinator
Poidmore Orthodontics
11.2023 - 03.2025Read More
Insurance Coordinator/Patient Coordinator/Dental Assistant
Cali Kids Dental
06.2021 - 03.2025Read More
Receiver/Cashier
Green Acres Nursery & Supply
02.2018 - 06.2021Read More
Courtesy Clerk
Nugget Markets
03.2017 - 02.2018Read More
Sierra College
No Degree from General Education
Read More
Rocklin Independent Charter Academy
High School Diploma
Read More