Ashley Brode
Henderson
Summary
Customer Service Specialist adept at providing real-time support for sportsbook users. Resolves complex issues with professionalism and empathy, ensuring customer satisfaction through effective communication across chat, email, voice, and social channels.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Hard Rock Bet
08.2025 - Current
- Assisted customers with betting inquiries, payments, account verification, promotions, and navigation to ensure satisfaction.
- Investigate account issues and resolve customer concerns while maintaining responsible gaming policies.
- Maintained accurate case documentation in high-volume support environment, facilitating efficient issue resolution.
- Provided real-time support for sportsbook and gaming platform users, enhancing user experience.
Customer Service Representative
RDI
08.2021 - 05.2025
- Delivered support for healthcare organizations including United Healthcare, Blue Cross Blue Shield, Optum, Jefferson Health, and Mass General Brigham.
- Managed claims inquiries, authorizations, benefits questions, and appointment coordination to ensure timely resolutions.
- Addressed escalated customer concerns, ensuring compliance with HIPAA regulations and maintaining customer trust.
Warehouse Associate
EMK
Las Vegas
10.2019 - 08.2021
- Coordinated shipment preparation and packaging, ensuring inventory accuracy.
- Operated forklifts to efficiently transport materials within the warehouse.
- Maintained inventory accuracy by conducting regular stock counts and audits.
- Organized merchandise for optimal storage and easy retrieval during order fulfillment.
Maintenance Worker
Accurate Building Maintenance
03.2017 - 10.2019
- Maintained compliance with sanitation standards across multiple university campuses.
- Performed routine building inspections to identify maintenance needs.
- Conducted repairs on plumbing, electrical, and HVAC systems.
- Maintained cleanliness and safety standards in all work areas.
Skills
- Digital Customer Support
- Multichannel Customer Communication
- Customer Case Management
- Salesforce
- Live Chat
- Voice
- Case investigation
- Account Verification
- Payment Assistance
- Data Entry
- Documentation Accuracy
- Conflict resolution
- Customer advocacy
- Microsoft Office
Timeline
Customer Service Specialist
Hard Rock Bet
08.2025 - Current
Customer Service Representative
RDI
08.2021 - 05.2025
Warehouse Associate
EMK
10.2019 - 08.2021
Maintenance Worker
Accurate Building Maintenance
03.2017 - 10.2019