Amanda Garcia

Dedicated and experienced insurance professional with over 17 years experience in managing auto and home policies, as well as handling claims.

Proven skills in customer service, multitasking and time management, committed to providing positive and memorable customer experiences.

Manage and oversee auto and home policies for insureds, claimants and providers.

Intake of first reports for auto and home claims, for insured's, law offices as well as providers,setting expectations and setting up rental cars as well as assigning member preferred repair shops.

Assisting members with inquires and issues related to claims, ensuring clear and effective communication.

Also manage home and auto policies, which includes explaining coverages as well as making changes assisting in billing and payments.

• Supervised a team of claim intake specialist, ensuring efficient and accurate processing of claims.
• coordinated with team members to address and resolve claim-related issues.
• Provided training and support to new team members on claim procedures and policies.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.