Amanda Gaulin

• Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
• Developed and implemented training programs for new staff, enhancing onboarding efficiency.
• Collaborated with cross-functional teams to streamline inventory management processes.
• Conducted performance evaluations, providing feedback to improve team productivity.
• Analyzed operational data to identify trends and drive strategic improvements.
• Managed vendor relationships, negotiating contracts to optimize service delivery.
• Led initiatives to enhance customer satisfaction through improved service standards.
• Implemented process improvements that reduced turnaround times and increased operational efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.

• Maintained organized inventory, ensuring accurate stock levels and timely restocking.
• Operated tools and equipment safely, following company safety guidelines and protocols.
• Collaborated with team members to streamline workflow during peak hours.
• Managed project timelines, ensuring deliverables met quality standards and client expectations.
• Coordinated with teams to streamline communication and enhance collaboration on projects.
• Developed detailed reports to track project progress and resource allocation.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained project documentation, enhancing communication among stakeholders.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Coordinated daily cash flow, including bank orders and money orders from armored trucks.

• Handled customer complaints professionally, resolving issues promptly and effectively.
• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Trained new employees on proper procedures, company policies, and best practices for excellent customer service delivery.

• Processed customer transactions efficiently to ensure accuracy and minimize wait times.
• Managed cash deposits and withdrawals while adhering to company policies and security protocols.
• Assisted customers with account inquiries, providing knowledgeable support and fostering positive relationships.
• Maintained accurate records of all transactions using specialized banking software systems.