Amanda Geller
Livingston,TX
Summary
Driven Life Coach and former CSR Agent at American Airlines, adept in motivational techniques and client needs assessment. Excelled in fostering client relationships, achieving higher customer satisfaction, and guiding clients towards personal development. Skilled in active listening and goal setting, ensuring clients' and customers' success.
Overview
27
27
years of professional experience
Work History
Life Coach
Self Employed
10.2022 - Current
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Help clients gain a healthy body and mind.
CSR Agent
American Airlines
04.1997 - 06.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Life Coach Training And Certificate
Symbiosis
Online05.2022
No Degree - Travel Industry
International Air Academy
Vancouver, WA03.1997
High School Diploma -
Big Sandy High School
Dallardsville,TX05.1993
Skills
- Motivational Techniques
- Client Needs Assessment
- Personal Development Sessions
- Goal Setting
Timeline
Life Coach
Self Employed
10.2022 - Current
CSR Agent
American Airlines
04.1997 - 06.2022
No Degree - Life Coach Training And Certificate
Symbiosis
No Degree - Travel Industry
International Air Academy
High School Diploma -
Big Sandy High School