Amanda Gentile
West Deptford,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of patients in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Office Manager Intern
John’s Ac and Heat
07.2023 - Current
- Maintained confidentiality when handling sensitive information, adhering to company policies regarding privacy.
- Answered incoming calls, scheduled appointments and coordinated services for clients with heating and air condition issues
- Assisted customers in securing financing for new HVAV equipment ensuring smooth loan application processes
- Maintained and updated job folders Including equipment warranties and service records to ensure accurate documentation
- Aided in the onboarding process of new employees, ensuring they were equipped with necessary knowledge and tools for success.
- Managed office inventory, ensuring adequate supplies were available for daily operations.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled day-to-day customer or client questions via telephone or email.
Office Manager
Cherry Hill Pain Managment
10.2017 - Current
- I would check People in for there appointments this included taking there payments and scheduling future visits
- I took patients blood pressure, weight, pulse ox and temperature on every patient
- I had to do prior authorizations for patients medication threw there insurance company
- Each week I would pull each patients charts who were scheduled for the week and put them in there correct day slots
- At the end of each night i would count all the money and receipts from the day and make sure everything added up correctly
- I would file any paper work that needed to get put away
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Manager
Dr Alex Flaxman
09.2015 - 10.2017
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Took vital signs on the patients that came to the office along with urine drug testing every three months
Debt Collector
Accounts Receivable Management Inc.
01.2010 - 01.2015
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services and collection strategies.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
LPN Nursing - Nursing
Lincoln Tech Institute
Moorestown, NJ12.2010
No Degree - Nursing
Gloucester County College
Deptford,NJ06.2009
High School Diploma -
Deptford Highschool
Deptford, NJ06.2007
Skills
- Credit and Collections
- Senior Leadership Support
- Sorting and Labeling
- Workflow Planning
- Customer Relations
- Office Supplies and Inventory
- Coaching and Training
- Organizational Skills
- Administrative Oversight
- Office Management Software
- Microsoft Office
Timeline
Office Manager Intern
John’s Ac and Heat
07.2023 - Current
Office Manager
Cherry Hill Pain Managment
10.2017 - Current
Office Manager
Dr Alex Flaxman
09.2015 - 10.2017
Debt Collector
Accounts Receivable Management Inc.
01.2010 - 01.2015
LPN Nursing - Nursing
Lincoln Tech Institute
No Degree - Nursing
Gloucester County College
High School Diploma -
Deptford Highschool
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