Amanda Ghattas
Portland,OR
Summary
Dental Assistant and aspiring Dental Hygienist with a experience in various aspects of dental care, including maintaining medical charts, instrument sterilization, product ordering, chairside assistance, and dental radiology. Adept at providing high-quality patient care and ensuring a seamless workflow within the dental practice. Former Sales Manager with over 12 years of experience leading large teams, demonstrating exceptional conflict resolution skills and maintaining a composed demeanor in challenging situations. Recognized for strong decision-making abilities, effective leadership qualities, and excellent communication skills. Committed to delivering exceptional patient experiences and making valuable contributions to the success of this team.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Dr. Dianne Applegate
08.2023 - Current
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Aided in development of staff training materials, fostering cohesive team environments focused on continuous improvement.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Documented patient dental health information, medical history, and vital signs for future reference.
Permanent Makeup Artist
Self-employed
01.2022 - 05.2024
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Scheduled offsite and onsite and consultation appointments for clientele.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted 30 outside sales calls per day which increased consultation appointments by 15% quarter over quarter.
Flagship Brand Manager
AT&T
09.2013 - 05.2021
- Supported 42 person team including 8 Sales Managers, 2 Social Media Managers and 2 Operation Managers.
- Managed multi-unit operations team to optimize business operations and workflows for maximum business results.
- Oversaw daily, weekly and monthly business meetings that leveraged information to optimize forecasting and future business plans.
- Audited employee account management for safety of proprietary customer information, proper maintenance of client files and sales contracts, and accuracy of client records.
- Defined sales targets and drove 10% growth across business KPI's quarter over quarter by partnering with first-line management on delivering coaching techniques to support team members in achieving their sales goals and maintaining excellence in customer
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Handled escalated complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Coached and regularly mentored team members on performance-oriented strategies and customer service techniques.
- Conducted appraisal reviews, hired and terminated employees.
Education
Associate of Science - Dental Hygiene
Portland Community College
Portland, OR09-2027
Certification - Dental Radiology
DANB
Portland, OR12-2024
Tattoo License - Permanent Cosmetics And Tattooing
Nai Beauty Acedemy
Happy Valley, OR07.2021
HIGH SCHOOL DIPLOMA -
Parkrose High School
Portland, OR2007
Skills
- Medical office administration
- Insurance Verification
- Medical record review
- Personnel Management
- Coaching and Mentoring
- Medical terminology
- Procedure support
- Sterilization techniques
- Patient education
- Appointment scheduling
- Patient care coordination
- Procedural Coding
- Bilingual in Spanish and English
- Cross-training capabilities
- Dental radiography
Timeline
Dental Assistant
Dr. Dianne Applegate
08.2023 - Current
Permanent Makeup Artist
Self-employed
01.2022 - 05.2024
Flagship Brand Manager
AT&T
09.2013 - 05.2021
Associate of Science - Dental Hygiene
Portland Community College
Certification - Dental Radiology
DANB
Tattoo License - Permanent Cosmetics And Tattooing
Nai Beauty Acedemy
HIGH SCHOOL DIPLOMA -
Parkrose High School
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