Amanda Gilhousen
Jacksonville,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Catering Associate
DoorDash
Jacksonville, FL
04.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Delivered catered food and supplies to facility for on-time set-up.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Ordered food items and supplies needed to fulfill catering jobs.
Customer Service Specialist
Pilot Travel Centers
Jacksonville , FL
05.2018 - 01.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Assistant Store Manager
Tip Thai Restaurant
Starke, FL
03.2017 - 03.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Customer Service Representative
Circle K
Starke, FL
07.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded proactively and positively to rapid change.
Deli Sales Associate
Winn Dixie Supermarket
JACKSONVILLE, FL
09.2015 - 07.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
No Degree - Business Administration And Management
Santa Fe Community College
Starke, FLAssociate of Arts - Culinary Arts
Florida State College At Jacksonville
Jacksonville, FLSkills
- Food Portioning and Packaging
- Vegetable and Fruit Preparation
- Kitchen Staff Support
- Upselling Products and Services
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Service and Assistance
Timeline
Catering Associate
DoorDash
04.2020 - Current
Customer Service Specialist
Pilot Travel Centers
05.2018 - 01.2020
Assistant Store Manager
Tip Thai Restaurant
03.2017 - 03.2018
Customer Service Representative
Circle K
07.2016 - 01.2018
Deli Sales Associate
Winn Dixie Supermarket
09.2015 - 07.2016
No Degree - Business Administration And Management
Santa Fe Community College
Associate of Arts - Culinary Arts
Florida State College At Jacksonville
Similar Profiles
Evan SullivanEvan Sullivan
Delivery Driver at DoorDashDelivery Driver at DoorDash
Jeff EdwardsJeff Edwards
Strategic Account Executive at DoorDashStrategic Account Executive at DoorDash
Braylon BrownBraylon Brown
Dasher at DoorDashDasher at DoorDash