Amanda Giroux
Elkton
Summary
Skilled in both customer service and meticulous cleaning, I enhanced customer satisfaction and workplace aesthetics at Bath & Body Works and other companies. Leveraging time management and attention to detail, I improved efficiency and safety compliance, achieving a polished and professional environment. My expertise spans from sanitation practices to resolving complex issues, ensuring high standards of cleanliness and customer loyalty. A professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
19
19
years of professional experience
Work History
Cleaner
Wooden Broom Cleaning Specialists
01.2022 - 05.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Customer Service Lead
Bath & Body Works
10.2020 - 11.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Greeted customers and listened closely to problems described to determine solutions.
House Painter
C and Son Painting
12.2004 - 08.2020
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
- Increased worker productivity by providing well-organized, clutter-free spaces for daily construction tasks.
- Promoted a healthy work environment by implementing appropriate sanitation measures on job sites during the COVID-19 pandemic.
Education
High School Diploma -
Todd County Central High School
Elkton, KY05-2003
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Efficient cleaning techniques
- Interior and exterior cleaning
- Problem-solving
- Sanitation practices
- Dusting techniques
- Attention to detail
- Health and safety compliance
Timeline
Cleaner
Wooden Broom Cleaning Specialists
01.2022 - 05.2024
Customer Service Lead
Bath & Body Works
10.2020 - 11.2022
House Painter
C and Son Painting
12.2004 - 08.2020
High School Diploma -
Todd County Central High School
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