Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amanda Glass

West Palm Beach

Summary

Versatile professional with a proven track record at Block by Block, enhancing downtown vibrancy and safety. Excelled in team management and customer engagement, significantly improving community relations. Skilled in data collection and multilingual communication, adept at fostering cultural awareness and driving business development. Achieved commendable efficiency in resource allocation and project execution.

Knowledgeable with background in urban community support and street-level engagement. Facilitated positive interactions and maintained safety standards while assisting public in navigating downtown areas. Demonstrated strong communication and problem-solving skills, enhancing overall visitor experience.

Experienced with public engagement and maintaining welcoming downtown environment. Utilizes effective communication and problem-solving skills to assist and guide visitors. Track record of collaborating with team members and adapting to dynamic situations to ensure visitor satisfaction and safety.

Overview

10
years of professional experience

Work History

Block by Block

Downtown Street Ambassador
05.2024 - Current

Job overview

  • Conducted ongoing assessments of street conditions to identify areas requiring additional attention or improvements from city departments.
  • Streamlined communication between various stakeholders by attending meetings with city officials, business owners, and residents.
  • Educated tourists about local history and attractions, enriching their overall experience in the area.
  • Worked closely with other street ambassadors, sharing information and coordinating efforts to address various issues in the downtown area.
  • Improved downtown cleanliness by proactively removing litter and debris from streets and sidewalks.
  • Assisted local businesses with maintaining storefront appearances, promoting a welcoming atmosphere for customers.
  • Connected homeless individuals with appropriate resources through active outreach efforts on the streets.
  • Collaborated with law enforcement officials to report any suspicious activities or safety concerns in the area, ensuring public security.

Concierge Home Care

Travel CNA
01.2015 - Current

Job overview

  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Responded quickly and calmly in emergency situations.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
  • Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
  • Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
  • Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.

Blue Slate Solutions

Human Resource Coordinator Licensed Health Agent
06.2022 - 06.2024

Job overview

  • Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
  • Implemented resource management software to centralize information and improve overall visibility into project progress.
  • Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
  • Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
  • Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
  • Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
  • Fostered a culture of continuous improvement within the organization through regular review meetings focused on optimizing processes related to resource management.
  • Successfully operated over 20 Licensed agents remotely. Exceptional recorded keeping and mandating purchasing of states and keeping records of all legal materials for our clients and agents.

Accu-Right

Machinist Apprentice
06.2017 - 03.2019

Job overview

  • Operated band saws, CNC mills, and lathes in machine shop.
  • Expanded skill set under machinist mentorship, learning advanced techniques for improved job performance.
  • Reduced production errors by accurately measuring dimensions using precision tools such as calipers and micrometers.
  • Deburred, polished and ground machine parts to preserve functionality.
  • Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
  • Assisted in the achievement of production goals through consistent focus on quality control measures.
  • Minimized material waste by maximizing raw material utilization in each project phase efficiently.
  • Ensured smooth operation of machinery throughout production runs, troubleshooting issues as they arose for minimal downtime.

Education

Excel Solutions
Online

Licensed from Licensed Health Insurance
02-2022

University Overview

Florida Career College
West Palm Beach

Associate of Arts from Medical Technology
06-2012

University Overview

Skills

  • Cleanliness and hygiene
  • Data collection
  • Cultural awareness
  • Multilingual proficiency
  • Customer engagement
  • Team management
  • Product knowledge
  • Strong interpersonal skills
  • Customer education
  • Research and analysis
  • Business development

Timeline

Downtown Street Ambassador
Block by Block
05.2024 - Current
Human Resource Coordinator Licensed Health Agent
Blue Slate Solutions
06.2022 - 06.2024
Machinist Apprentice
Accu-Right
06.2017 - 03.2019
Travel CNA
Concierge Home Care
01.2015 - Current
Excel Solutions
Licensed from Licensed Health Insurance
Florida Career College
Associate of Arts from Medical Technology
Amanda Glass