Amanda Glenn

Detail-oriented tax professional with experience preparing and filing federal and state tax returns for a diverse client base. Skilled in analyzing financial information to maximize deductions and credits while ensuring accuracy and compliance with tax regulations. Strong ability to educate clients on tax laws and filing processes, provide exceptional customer service in fast-paced environments, and build lasting client relationships through effective communication and professionalism. Proven track record of reducing errors through careful document review and attention to detail.

Dedicated human services professional with experience conducting client interviews, assessing eligibility for assistance programs, and developing individualized service plans. Skilled in case management, legal documentation, court representation, and maintaining accurate confidential records in compliance with departmental policies and regulations. Strong ability to analyze complex situations, resolve case determinations, and provide compassionate, client-centered support. Experienced in client onboarding, communication, and collaborating with community resources to help individuals and families access needed services.

Customer service professional with experience handling incoming calls, preparing material quotes, and assisting customers with supply orders. Skilled in organizing and pulling inventory, processing transactions, and providing accurate receipts and quotes through email communication. Strong attention to detail, multitasking abilities, and commitment to delivering efficient and professional customer support.

Highly skilled human services and program operations professional with extensive experience administering Texas Health & Human Services programs, including SNAP, CHIP, TANF, Medicaid, and TIERS systems. Demonstrated expertise in case troubleshooting, policy interpretation, technical research, and resolving complex client issues while maintaining compliance with state and federal regulations, HIPAA, and tax-sensitive information policies. Proficient in multiple state systems and Microsoft Office applications, with strong analytical, organizational, and communication skills. Experienced in leadership support functions, staff coordination, report management, performance monitoring, and collaborating with external agencies to connect clients with essential resources. Proven ability to multitask, adapt quickly, and perform effectively in high-volume, fast-paced environments while meeting strict deadlines and delivering exceptional client service.

Human services professional with experience processing SNAP, Medicaid/CHIP, and TANF applications, renewals, and case changes in accordance with Texas Works policies and procedures. Skilled in conducting client interviews, communicating case updates, and explaining program benefits, eligibility requirements, certification timelines, and appeal rights. Proven ability to work efficiently in fast-paced, deadline-driven environments while maintaining professionalism, accuracy, and strong customer service. Experienced in managing high workloads and adapting to mandatory overtime demands.

Human services professional with experience processing SNAP, Medicaid/CHIP, and TANF applications, renewals, and case changes in accordance with Texas Works policies and procedures. Skilled in conducting client interviews, communicating case updates, and explaining program benefits, eligibility requirements, certification timelines, and appeal rights. Proven ability to work efficiently in fast-paced, deadline-driven environments while maintaining professionalism, accuracy, and strong customer service. Experienced in managing high workloads and adapting to mandatory overtime demands.

Operations and administrative professional with experience in contract coordination, facility management, budgeting, and consumer support services. Skilled in employee time management, billing processing, transportation coordination, and managing TXDOT and FedEx contracts. Experienced in maintaining consumer records, organizing meetings with consumers and advocates, and ensuring compliance with IDD standards and organizational policies. Strong background in purchasing, vendor coordination, facility operations, and contract management, including leasing and procurement processes. Proven ability to develop training materials, manage partner communications, maintain detailed documentation, and support efficient daily operations in fast-paced environments.