Amanda Goble
Mesa ,AZ
Summary
Experienced customer service professional with 20+ years in hospitality, cosmetology, and front-desk roles. Skilled in handling high call volumes, resolving issues quickly, and providing friendly, efficient support. Known for strong communication, adaptability, and a commitment to excellent client care. Excited to bring these skills to a new team and contribute to a positive customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Sapori D'Italia
2024.11 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
SSP America
2016.03 - 2024.04
- Demonstrated proficiency in providing exceptional service to guests in extremely high-volume restaurant environments.,
- Managed multiple tables simultaneously, ensuring timely and accurate order taking, delivery, and payments processing.
- Collaborated with kitchen and bar staff to ensure seamless coordination of food and beverage service. Upheld company standards for cleanliness, sanitation, and presentation throughout shifts.||I'm
Server
Broken Yolk Cafe
2015.02 - 2016.03
- Managed customer concerns, complaints, and special requests with professionalism and courtesy
- Delivered attentive and friendly service to guests, often prompting them to commend my exceptional performance with management. Consistently received positive feedback directly from guests about the fantastic service they received and how it enhance their experience immensely.
- Contributed to a positive team atmosphere by assisting colleagues during peak periods and collaborating on tasks.
Server/Bartender
The Landmark Restaurant
2005.10 - 2015.05
- Served guests in both restaurant and banquet settings, handling setup and teardown for events. Provided seamless meal service, including plated entrées and buffet-style dining.
- Set up and broke down banquet bars for various events, offering both cash and full bar services. Maintained responsible alcohol service, ensuring guests were not over-served.
- Trained new staff on bar and restaurant procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
Associate of Arts - Political Science
Chandler Gilbert Community College
Gilbert, AZ2007-05
Skills
- Proficient in providing exceptional customer service in high-pressure environments
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Ability to work collaboratively in a team setting
Certification
- Arizona Food Handlers Card, Arizona Department of Health Services- 11/23 - 11/26
- Arizona Title 4 Alcohol Server Certification, Arizona Department of Liquor License and Control- 08/21-08/24
Timeline
Server
Sapori D'Italia
2024.11 - Current
Server/Bartender
SSP America
2016.03 - 2024.04
Server
Broken Yolk Cafe
2015.02 - 2016.03
Server/Bartender
The Landmark Restaurant
2005.10 - 2015.05
Associate of Arts - Political Science
Chandler Gilbert Community College