Amanda Gomez
Brookly,NY
Summary
Tow Truck Operator with expertise in vehicle recovery and a proven track record at Clutch Towing. Skilled in customer service and documentation, I excel in managing complex towing operations and assisting clients during emergencies. Committed to maintaining a clean driving record while ensuring efficient service delivery and client satisfaction.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
12
12
years of professional experience
Work History
Tow Truck Operator
Clutch Towing
504 Remsen
07.2023 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals, ROTOW.
- Managing private contracts for illegally parked vehicles and vehicle break downs.
- Assisted in accident scene management, helping to clear roadways for DARP, NYPD
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes and release of vehicle impounds
- Dispatching to tow operators.
- Operated light duty wrecker with Dollie’s /winching/recovery equipment.
Dispatch Clerk
Big Apple Chimney
54 Aster Court
02.2013 - 03.2021
- Managed dispatch operations to achieve on-time service delivery for customers.
- Utilized dispatch software to efficiently schedule service requests.
- Facilitated route optimization by coordinating with field personnel.
- Maintained accurate records of service appointments and customer interactions in database.
- Oversaw inspections in the field with advanced camera technology.
Education
Academy of Urban Planning
400 Irving Ave06.2013
Skills
- Self loader expertise
- Recovering vehicles
- Lockout kit
- Assisting customers
- Documentation skills
- Customer service
- Roadside assistance
- Clean driving record
Timeline
Tow Truck Operator
Clutch Towing
07.2023 - Current
Dispatch Clerk
Big Apple Chimney
02.2013 - 03.2021
Academy of Urban Planning