Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
Work History
Triage Nurse
GI Associates
Flowood, MS
08.2022 - Current
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
Registered Nurse Case Manager
AccentCare Home Health
Louisville, MS
07.2021 - 04.2022
Participated in on-call rotations to deliver after-hours care.
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Authored initial assessments of patients and family to develop plans for individual home care needs.
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Authored clinical notes and updates to be reviewed by patient's primary physician.
Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
RN Case Manager
Southerncare Hospice
Newton, MS And Meridian, MS
08.2017 - 10.2021
Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Educated patients and families on available community resources, facilitating access to necessary support services.
Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
Pediatric Sitter
Hope Care Agency
Hazlehurst
01.2017 - 07.2017
Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
Developed strong relationships with families by providing consistent communication about children''s progress and behavior.
Maintained detailed records of children''s dietary restrictions, allergies, medical conditions, and emergency contact information for quick reference when needed.
Administered medication according to parental instructions while closely observing potential side effects or adverse reactions in children.