LaQuanda Goldware
Trenton
Summary
Dynamic Triage Nurse at Penn Medicine with expertise in patient assessment and emergency response. Proven ability to enhance patient care through effective appointment scheduling and telephone triage. Recognized for crisis intervention skills and fostering positive patient-provider communication, ensuring optimal treatment pathways and improved health outcomes.
Overview
16
16
years of professional experience
Work History
Triage Nurse
Penn Medicine
11.2023 - Current
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Paraprofessional
Rockbrook
07.2021 - 12.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Hospital Service Technician
Agiliti
12.2020 - 06.2021
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Developed and maintained medical equipment databases.
- Evaluated medical equipment and recommended upgrades when necessary.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Demonstrated leadership skills in managing projects from concept to completion.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Group Home Manager
Community Options Inc
10.2009 - 08.2019
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Group Home Manager
Enable Inc
08.2015 - 02.2019
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Residential Counselor
SERV Behavioral Health System
10.2010 - 06.2011
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Phlebotomist
Accurate Laboratories
06.2010 - 04.2011
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Associate of Science - Nursing
Jersey College School of Nursing
Ewing, NJ02-2026
Associate of Science - Nursing
Jersey College
Ewing, NJ10-2022
Skills
- Appointment scheduling
- Triage
- Telephone triage
- Emergency care
- Emergency response
- Patient management
- Patient assessment
Timeline
Triage Nurse
Penn Medicine
11.2023 - Current
Paraprofessional
Rockbrook
07.2021 - 12.2023
Hospital Service Technician
Agiliti
12.2020 - 06.2021
Group Home Manager
Enable Inc
08.2015 - 02.2019
Residential Counselor
SERV Behavioral Health System
10.2010 - 06.2011
Phlebotomist
Accurate Laboratories
06.2010 - 04.2011
Group Home Manager
Community Options Inc
10.2009 - 08.2019
Associate of Science - Nursing
Jersey College School of Nursing
Associate of Science - Nursing
Jersey College