Amanda Warren
Ward,Arkansas
Summary
Customer service professional with 17 years of experience in customer service and team leadership. Proven ability to foster effective communication and deliver detail-oriented solutions. Committed to enhancing customer satisfaction while managing multiple tasks in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Cashier, Specialty Sales, Service Desk Lead
THE HOME DEPOT
CABOT, ARKANSAS
01.2010 - Current
- Delivered exceptional customer service while mentoring associates across various departments.
- Trained new associates on store systems to enhance their proficiency in register operations and delivery processes.
- Prioritized tasks in a fast-paced setting, overseeing orders, returns, deliveries, sales, and service.
- Assisted supervisor in managing two teams to ensure efficient order fulfillment and service desk operations.
- Facilitated communication among management, associates, customers, and external stakeholders to improve service delivery.
- Promoted adherence to Home Depot policies to maintain a healthy work environment.
Self-Owned Business
IN DEPTH POOL CLEANING
CABOT, ARKANSAS
06.2009 - 01.2021
- Operated a successful business, cultivating loyal clientele base through personalized service.
- Delivered comprehensive pool care services, including water testing and chemical balancing.
- Executed advanced maintenance tasks, including sand filter changes and component replacements, ensuring optimal pool performance.
- Performed plumbing repairs to ensure optimal pool functionality.
- Maintained strict service schedules, boosting customer satisfaction with timely and reliable service.
- Created detailed invoices for services rendered to maintain accurate financial records. while communicating product and service information effectively to client.
Sales Associate and Pool Consultant
CABOT POOL STORE
CABOT, ARKANSAS
06.2009 - 01.2010
- Qualified customers on pool upkeep, providing solutions for chemical balance challenges.
- Executed maintenance tasks on filters, skimmers, pumps, and plumbing, ensuring optimal functionality of pool systems.
- Delivered detailed care instructions for pools and spas to enhance maintenance practices.
- Managed inventory by tagging and shelving merchandise, facilitating organized stock for improved customer access.
Education
Associate of Science - Business
Arkansas State University- Beebe
12-2021
Bachelor - Ministry
Central Arkansas Bible College
05-2018
Skills
- POS system management
- Billing and order processing
- Inventory management
- Customer care and support
- Sales proficiency
- Training development
- Team leadership
- Team management skills
- Multitasking and organization
- Time management
- Conflict resolution
- Product expertise
- Basic mathematics
- Effective communication
- Trust building
- Work ethic and integrity
Community Service
- Titus 2 Ministries, Cabot, Arkansas, 2020-08-01, Present, Providing both group and one-on-one counsel sessions with over 20 women in 5 years' time with Titus 2 Ministries since August 1, 2020-present. Cabot, Arkansas
- House of Faith, Cabot, Arkansas, 2021-05-01, 2023-01, Constructing and teaching lessons, cooking home cooked meals, and mentoring 30 women recovering from addiction at House of Faith since May 1, 2021-January 2023. Cabot, Arkansas.
- The Humble Servant, Cabot, Arkansas, 2016-05, 2017-08, Served a hot meal to 350 people in need within the Cabot Community through the ministry The Humble Servant, from May 2016 to August 2017. Cabot, Arkansas.
- Fifth Monday Ministries, Little Rock, Arkansas, 2014-01-01, 2015-01, Delivered food to over 300 of the homeless community with Fifth Monday Ministries, from January 1, 2014-January 2015. Little Rock, Arkansas.
Timeline
Cashier, Specialty Sales, Service Desk Lead
THE HOME DEPOT
01.2010 - Current
Self-Owned Business
IN DEPTH POOL CLEANING
06.2009 - 01.2021
Sales Associate and Pool Consultant
CABOT POOL STORE
06.2009 - 01.2010
Associate of Science - Business
Arkansas State University- Beebe
Bachelor - Ministry
Central Arkansas Bible College