Amanda Gonzalez
Catasauqua,PA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
15
15
years of professional experience
Work History
Cashier/Wait Staff Member
daniel flores
Bethlehem, PA
02.2020 - 01.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Cashier/Head Waiter
brijida Rodriguez
Bethlehem, PA
06.2016 - 02.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front End Manager
Bull & Bear
Allentown, PA
05.2009 - 03.2015
- Identified areas for improvement in user interface design.
- Resolved technical issues related to the front end development process.
- Evaluated customer feedbacks and identified areas for improvement in product design.
- Assisted senior management in decision making by providing insights into customer requirements.
- Managed release schedules and ensured timely delivery of projects.
- Developed and implemented strategies to improve customer experience.
- Reviewed employee performance and determined areas in need of improvement.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2010
Skills
- POS Systems
- ID Verification
- Cash Handling
- Customer Service
- Product Recommendations
- Customer Assistance
- Returns processing
- Cash Register Operation
- Payment Processing
- Drawer balancing
- Money Handling
- POS system operations
- Guest inquiries
- Credit and cash transactions
- Conflict Resolution
- Customer service excellence
- Cash Management
- Staff Training
- Issue Resolution
- Inventory Management
- Order Verification
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
- Customer Relations
Timeline
Cashier/Wait Staff Member
daniel flores
02.2020 - 01.2024
Cashier/Head Waiter
brijida Rodriguez
06.2016 - 02.2018
Front End Manager
Bull & Bear
05.2009 - 03.2015
High School Diploma -
Liberty High School