AMANDA GONZALEZ
Round Rock,Texas
Summary
Resourceful and organized individual with a passion for managing high inventory and providing excellent customer service. Ability to effectively prioritize and manage different tasks and priorities during set deadlines. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Centralized Support Representative Senior
Progressive Casualty Insurance
03.2019 - Current
- Identified opportunities for process improvements within the department to increase efficiency
- Suggested alternative solutions when appropriate following standard operating procedures
- Prioritized tasks based on urgency and importance while managing multiple tickets simultaneously
- Entered commands and observed system functioning to verify correct operations and detect errors
Auto Claims Adjuster-Glass Claims
Progressive Casualty Insurance
11.2015 - 03.2019
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Examined claim forms and other records to confirm coverage for loss or damage
- Responded to policyholder inquiries promptly and professionally, resolving concerns effectively
Initial Loss Reporting Associate
Progressive Casualty Insurance
02.2013 - 11.2015
- Created and maintained accurate records of customer files, ensuring compliance with established guidelines
- Processed incoming losses promptly and accurately, in accordance with company policies and procedures
- Communicated effectively with customers via phone, email, or other media formats as needed
- Ensured all documents were properly filled out before submitting them for review
Education
Master of Science - Criminal Justice-Corrections
Texas State University
San Marcos, Texas12.2014
Associate in Applied Science (A.A.S.) - Criminal Justice
Austin Community College
Austin, Texas05.2012
Skills
- Remote Support
- Customer Service
- Call Center Experience
- Computer Literacy
- Work Planning and Prioritization
Certification
- Certificate for Field of study-Criminal Justice
- Texas Claims Adjuster License
Timeline
Centralized Support Representative Senior
Progressive Casualty Insurance
03.2019 - Current
Auto Claims Adjuster-Glass Claims
Progressive Casualty Insurance
11.2015 - 03.2019
Initial Loss Reporting Associate
Progressive Casualty Insurance
02.2013 - 11.2015
Associate in Applied Science (A.A.S.) - Criminal Justice
Austin Community College
Master of Science - Criminal Justice-Corrections
Texas State University