AMANDA GORDON
Orlando,FL
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst II
Avant Healthcare Professionals
02.2022 - Current
- Salesforce Certified Business Analyst and Certified Salesforce Associate
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Identified gaps between current state and desired future state operations.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Increased user adoption by 90% by delivering regular training sessions for new Salesforce users
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- DocuSign Administrator – 2 year
- QA Tester (written and tested over a 100 manual test scripts)
- Created and managed Zephyr scale for test cases pertaining to Salesforce – 2 years
- Created and managed Confluence pages – 2 years
- Trained 500 users on new Salesforce processes.
Credentialing and Quality Assurance Manager
Avant Healthcare Professionals
05.2021 - 02.2022
- Manage the operational process of collecting all documents for International Nurses to ensure that they are medically cleared to work in the U.S
- Maintained all documents to meet the Joint Commission accreditation guidelines
- Monitor over 1400 Pre-Arrival Healthcare Professionals (HCPs) and manage over 1300 Active Healthcare Professionals (HCPs) out on assignment
- I have implemented several processes that has made the Pre-Arrival process more efficient by adding automation to email and nurse having the ability to upload their documents
- I have collaborated with clients, Healthcare Professionals, and other Avant departments to ensure delivery of high-quality service and successful client and employment relationships
- Lead HCP Medical Events and coordinate vendor schedule to ensure HCPs pre hire screenings are performed with a high degree of integrity and reliability, including but not limited to drug screens, QuantiFERON Gold testing, titer and vaccine administration and any diagnostics
- Collaborate with outside resources such as healthcare providers, physician office administrators, medical director, laboratory and diagnostic centers, regulatory agencies, and health departments
- Coordinate with our state’s local health department on any reportable communicable disease follows up needed by the Avant HCP
- Responsible for all personnel functions including hiring/terminations, development/training, and assignment and direction of work
- Manage payroll (Kronos) and scheduling to ensure efficiency within the department
Document Control Manager
Avant Healthcare Professionals
03.2019 - 05.2021
- Manage the operational process of collecting all documents for International Nurses
- Ensuring that all documents meet the Immigration regulations set by the U.S
- Government
- We work with about 30 – 40 Healthcare Professionals (HCPs) a week and they have 14 days to submit documents
- Within the 1st year as Document Control Manager, I have decreased days in process for document collect from 35 days to 15 days in process
- Was able to implement a better escalation process to ensure the specialist have open communication with the nurses and prevent delays
- Monitors and evaluates operations/process improvement for Document Control
- Responsible for all personnel functions including hiring/terminations, development/training, and assignment and direction of work
- Manage payroll (Kronos) and scheduling to ensure efficiency within the department
- Trained and work with Quickbase system.
Assistant Center Manager
Grifols/Biomat, USA
10.2015 - 03.2019
- Manage the operational process within Biomat Plasma Collection Center
- Ensuring compliance with all applicable policies, regulations, and overall performance of the center
- Manage the Integrated Resource Management (IRM)
- I have decreased the processing times from 103 mins to the company standard of 90 mins within four months
- Manage the Anti-D and Hepatitis B Vaccination Program
- Monitors and evaluates operations/process improvement
- Responsible for all personnel functions including hiring/terminations, development/training, and assignment and direction of work
- Creates and submits daily/weekly/monthly reports on center progress and budget
- Responsible for freezer management, including overseeing plasma shipments and equipment failures
- Manage payroll (ADP), budgeting, and scheduling to ensure efficiency and cost controls
- I control center donor funds and ensures that all financial records are accurate and in order
- I am part of the Quality Department and I manage documents and create CAPAs
- Analyze and investigate documents to ensure that staff is compliant with Federal laws, SOPs, OSHA, FDA, HIPPA, EMA regulations
- Trained and worked with staff on Appointment-Plus and Hemaconnect appointment system, NextGen, GDP, Trackwise, and DMS operations systems.
Biologics GxP Trainer, Integration Core Team
Oneblood, Inc.
04.2013 - 05.2015
- Led training initiatives supporting the integration of 3 major blood banks in Florida for the RSA computer system
- Conducted Regional Regulated and Business Application Training for over 2,000 employees starting in 2013 on GxP’s (cGMP, GLP, GCP and GTP) policies and RSA procedures
- Oneblood, Inc
- Was fully integrated in March 2015
- Built advanced activities for 6 simulation centers and training that was rolled out as a best practice throughout all regions
- Leveraged technical knowledge in Biologics Manufacturing, Distribution, and Transportation that closely replicated real operations
- Designed Technical Training Curriculums using the Blackboard Learning System and created SOPs, which were used to reinforce training for all Oneblood employees on the new processes and procedures for the RSA computer system.
Senior Manager of Biologics Manufacturing
Oneblood, Inc.
10.2010 - 04.2013
- Managed 41 employees and organized the manufacturing and shipment of blood and plasma products
- Improved internal and external audits within Biologics Manufacturing by 90% by providing problem-solving training, monthly assessments, weekly meetings with staff
- Manufactured and distributed blood and blood products such as Red Blood Cell, Platelets, Source Leukocytes, and Fresh Frozen Plasma that are supplied to the local FL hospitals and plasma fractionators EU (Octapharma and LFB) and CSL Behring
- Provided on-going assessments and conducted annual reviews to ensure high-performance
- Managed payroll (Kronos), budgeting, and scheduling to ensure efficiency and cost controls
- Wrote policies, methods, processes, and techniques for the business function based on change initiatives such as bag and equipment changes
- Designed and led the project management team for the software validations of SafeTrace, Cerner, and the Regulated Software Application (RSA) computer programs
- Analyzed and investigated documents to ensure that staff was compliant with Federal laws, SOPs, OSHA, FDA, HIPPA, EU (Octapharma and LFB), CSL Behring, and AABB regulations
- Represented Biologics Manufacturing in regulatory audits and organization meetings which resulted in no major audit findings with the FDA and AABB.
Education
MBA -
University of Phoenix
Orlando, FLBSHA -
University of Phoenix
Orlando, FLSkills
- Lean Six Sigma Black Belt Trained
- Certified Product Owner
- Certified Salesforce Business Analyst
- Technical Training/Simulation Training
- Office Management
- Continuous Process Improvement
- Records Management
- Quality Control/CAPAs
- Project Management
- Operations Management
- Stakeholder Management
- Product Management
- Gap analysis
- Data Analysis
- Operations Analysis
- Quality Assurance
- Internal Auditing
- Strategic Planning
- KPI Tracking
- Operational Reporting
- Requirements Gathering
- Workflow Analysis
- Business process improvement
- Data Mapping
- Technical Writing
- Software Validations
- Operations/Laboratory Management
- User Acceptance Testing
- Staff Management
- Microsoft Office Suite
- Supply Chain Management
- Regulatory Compliance (FDA, OSHA, AABB, HIPPA, Joint Commission)
- Risk Management
- Micro Board
- Jira
- Confluence
- Zephyr Scale
- Origami Incident Tracking
Accomplishments/Publications
- Member of International Institute of Business Analysis (IIBA)
- Member of Scrum Alliance
- Participated in an abstract for the Gambro Atreus Automation Centrifuge. Abstract was published in the American Association of Blood Banks (AABB) Transfusion (Sept. 2007, Vol. 41, No. 3S) called “Decentralization of Component Manufacturing through Atreus Automation”
- Mentorship with the Junior Achievement Program
Certification
- Salesforce Certified Business Analyst
- Certified Scrum Product Owner
- Salesforce Certified Associate
Professional Development
- Certificate, Lean Six Sigma Black Belt
- Certificate, Six Sigma Green Belt
- Certificate, Business Process Management
- Certificate, Healthcare Office Manager
- Certificate, Phlebotomy Technician
- Diploma, Medical Assisting / ECG Technician
Timeline
Business Analyst II
Avant Healthcare Professionals
02.2022 - Current
Credentialing and Quality Assurance Manager
Avant Healthcare Professionals
05.2021 - 02.2022
Document Control Manager
Avant Healthcare Professionals
03.2019 - 05.2021
Assistant Center Manager
Grifols/Biomat, USA
10.2015 - 03.2019
Biologics GxP Trainer, Integration Core Team
Oneblood, Inc.
04.2013 - 05.2015
Senior Manager of Biologics Manufacturing
Oneblood, Inc.
10.2010 - 04.2013
MBA -
University of Phoenix
BSHA -
University of Phoenix