Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Constant

Kunkletown,USA

Summary

I am an experienced business leader with a diverse and valuable skill set including over 10 years project management and operational leadership. I have successfully led operations teams, sales teams and project teams using a data-driven focus. My passion for learning, teaching and improving business efficiency and effectiveness to ensure customer satisfaction is detailed below.

Diligent [Desired Position] with proven track record in analyzing and optimizing business processes. Successfully led cross-functional teams to streamline workflows, resulting in enhanced operational efficiency. Demonstrated ability to leverage analytical skills and problem-solving techniques to drive continuous improvement initiatives.

Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over [Number] years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.

Ambitious Business Process Analyst aiming to leverage [Number] years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.

Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Bilingual individual with expertise ensuring common and easily understood modeling languages. Confident Business Process Analyst known for identifying process harmonization and standardization potentials.

Polished Business Process Analyst with exemplary data monitoring, telephone and multitasking skills. Respectful professional skillful performing implementation support and direction for process improvement.

Business process professional with strong background in streamlining operations and maximizing efficiency. Known for fostering collaborative environments and consistently delivering impactful results. Valued for adaptability in dynamic settings and expertise in process mapping and data analysis.

Experienced with identifying inefficiencies and implementing effective solutions. Utilizes analytical skills and process improvement methodologies to enhance operational performance. Knowledge of best practices in process mapping and stakeholder engagement.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Business Process Analyst

PingWind, Inc. (VA Contract)
01.2024 - Current
  • Manage and direct lean six sigma and agile process improvement and continuous improvement transformational projects for the VA with a change management, process improvement and business analysis focus.
  • Effectively evaluate processes, internal workflows, and employee needs.
  • Collaborate with the key stakeholders and assist in creating process metrics.
  • Collaborate with IT and business leaders for the development of new process designs.
  • Document business process modelling activities for future use and design strategies to improve workflows.
  • Recommend adjusting new business processes when necessary.

Adjunct Instructor / Business Department

DeSales University
11.2014 - Current
  • Subjects:
  • Data Analysis, Quantitative Business Analysis.
  • Comprehensive Quality Improvement, Supply Chain focused.

Sr. Business Process Analyst

AFL Global / Fiber Optic Manufacturing
07.2022 - 05.2023
  • Manage and direct lean six sigma and agile process improvement and continuous improvement transformational projects with a change management and business analysis focus.
  • Responsible for driving change, identifying hidden problems and potential risks.
  • Recommend and implement solutions.
  • Data and metric driven with a focus on measuring processes to enable analysis and ensure expectations are met.
  • Measure, manage and improve effectiveness, efficiency and productivity.

Regional Director of Operations / Sr. Project Manager Lean Six Sigma / IT Support

C3i Solutions /HCL: Contact Center
11.2011 - 05.2022
  • Leader of North & Latin America Regions. Part of the GPE, Global Process Excellence team in charge of data analysis and process improvement using LSS tools, Ran multiple simultaneous continuous improvement projects.
  • Improved a 6+ day process to
  • Reduced Mylan errors by 75% using CAPA & RCA process
  • Reduced Jewish National Fund handle time by 10%
  • Provide specialized expertise and consultation to business, operations and system management. Power BI SME.
  • Support tactical and strategic decision making by leadership and clients.
  • Ensure data integrity, accurate analysis, test and implement enhancements.
  • Created yellow belt training and mentored green and black belt projects.
  • Provided coaching and training as needed, developed management training program.
  • Interface with all internal and external partners to ensure needs are met.

Service Delivery Manager EAP

Ceridian: Contact Center (DoD Contract – Military OneSource)
01.2007 - 01.2011
  • As a USAR Veteran I reported directly to VP of Service Delivery in charge of Research and Follow-Up teams. Revised Policy and Procedures for Research Department and created a Policy and Procedure for the Follow-Up team. Scheduled monthly one on one meetings with staff to review metrics, goals and possible training issues. Set personal and team goals and monitored on a regular basis. Monitored daily volume and performance metrics to maintain optimal performance and efficiency.
  • Using six sigma principles:
  • Improved research turnaround time by 33%
  • Decreased customer complaints by 52%
  • Increased productivity by 24%
  • Improved quality by 16%

Regional Operations Sales Director

A National Retail Chain
01.2005 - 01.2007
  • Reported directly to VP of Sales in charge of 18 retail stores. Turned around a failing sales region in a short time and earned an unprecedented $22,000 sales bonus for increasing profits. Recruit, hire, train, and develop staff, including product and sales seminars and performance reviews. Improved morale in 30 days resulting in a 98.2% retention. Responsible for $9M P&L and budget compliance for the region. Worked closely with owner and the VP of Sales to achieve corporate objectives.
  • Earned award for highest YOY growth of 37.4%, 2006.
  • Created and implemented sales and customer service programs to inspire staff efficiency and productivity and decreased customer returns by 34%
  • Responsible for $9M P&L and budget compliance for the region.
  • Analyzed productivity and sales efficiency and adjusted strategic plans accordingly.

District Manager, 2000 – 2004 Area Manager 1997 - 2000

Kodak / Qualex
01.1997 - 01.2004
  • Quickly promoted to supervise 45 managers and 105 retail sales staff across 45 retail sites. Drove sales through merchandise presentation, brand recognition, sales training and customer service. Managed new product launches, district-wide meetings and scheduling. Ensured compliance with OSHA rules and regulations, preventing accidents and provided training. Created and implemented strategic sales initiatives supporting add-on product sales, product awareness and conducted presentations for retail managers and sales team.
  • Coached managers on performance management to address and resolve performance issues.
  • Responsible for $6.5M P&L.
  • Procured inventory and created efficient system to reduce shrink and saved $104K.
  • Managed customer service issues and created customer service training for managers and staff on how to handle customer issues, reduced customer complaints by 41%

Education

MBA, Master of Business Administration -

DeSales University
Center Valley, PA

BS Bachelor of Science - Computer Science, Math minor

Kutztown University
Kutztown, PA

Skills

  • Data-Driven Expert in Operational Process Diagnostics and Root Cause Analysis / Led Cross-Functional PI Initiatives using Lean Six Sigma to Drive Operational Excellence and Customer Success / Manager, Mentor and Relationship Builder / Expert Communication & Leadership Skills
  • Collaborate with Cross-Functional Teams
  • Team & Project Management
  • Certified Data Analyst
  • Process Standardization
  • MS Office: Word, Excel, Project, PPT
  • Quality Management Systems
  • Manage by Process Metrics - KPI
  • Some Oracle, Salesforce, SNOW, Agile
  • Agile Scrum Master
  • Change Management
  • Lean Six Sigma Master Black Belt
  • RCA, Kaizen, VOC, VSM, 5 Whys, 5S
  • Power BI, Some SQL
  • Project & Program Management
  • Technical team interactions
  • Team collaboration
  • Effective communication
  • Process change management
  • User acceptance testing
  • Data monitoring
  • Knowledgeable in [software]
  • Presentation skills
  • Procedure updating
  • Business process modeling
  • Workflow Analysis
  • Business intelligence tools
  • Proficient in [software]
  • Meeting participation
  • Stakeholder management
  • Lean six sigma
  • Enterprise resource planning
  • Project objectives
  • Data assessment and analysis
  • Quality reporting
  • Process change improvements
  • Team building and motivation
  • Operational excellence
  • Technical liaison
  • Data-driven decision making
  • Process improvement expertise
  • Innovation and creativity
  • Workflow optimization
  • Process mapping
  • Performance metrics development
  • Cross-functional team leadership
  • KPI tracking
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Verbal and written communication
  • Data and analytics
  • Decision-making
  • Customer communication
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • SWOT analysis
  • Data interpretation
  • Performance metrics
  • Process improvement
  • Problem-solving aptitude
  • Project management
  • Written communication
  • Continuous improvement
  • Time management abilities
  • SQL programming
  • Goal setting
  • Business process improvement

Certification

  • Certification in Lean Six Sigma Master Black Belt, Data Analysis, SCRUM Master and Advanced Project Management: Six Sigma Global Institute & Villanova University, Philadelphia, PA
  • Veteran – US Army, Honorable Discharge
  • Problem Solving and Decision Making: Kepner Tregoe Certification.
  • Targeted Selection Interview Process: DDI certification.
  • Corporate Training: Dealing with Difficult People, Managing for High Performance and Retention, Successfully Coaching Relationships, Change Management Workshop, Improving Employee Engagement, Performance Management.

Timeline

Business Process Analyst

PingWind, Inc. (VA Contract)
01.2024 - Current

Sr. Business Process Analyst

AFL Global / Fiber Optic Manufacturing
07.2022 - 05.2023

Adjunct Instructor / Business Department

DeSales University
11.2014 - Current

Regional Director of Operations / Sr. Project Manager Lean Six Sigma / IT Support

C3i Solutions /HCL: Contact Center
11.2011 - 05.2022

Service Delivery Manager EAP

Ceridian: Contact Center (DoD Contract – Military OneSource)
01.2007 - 01.2011

Regional Operations Sales Director

A National Retail Chain
01.2005 - 01.2007

District Manager, 2000 – 2004 Area Manager 1997 - 2000

Kodak / Qualex
01.1997 - 01.2004

BS Bachelor of Science - Computer Science, Math minor

Kutztown University

MBA, Master of Business Administration -

DeSales University
Mark Constant