Amanda Greeley
Goffstown,NH
Summary
Diligent, looking to apply experience to any job. Works well alone and as part of a team. Effective communicator with strong technical documentation skills. Detail-oriented Medical Laboratory Technician, well-versed in performing tests such as urinalysis and blood smears. Highly organized and diligent with a systematic approach to handling specimens and conducting assessments. Hardworking Medical Laboratory Technician bringing expertise in microbiology, chemistry, and hematology testing needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Laboratory Technician
Cathloic Medical Center
04.2024 - Current
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Followed safety protocols to maintain a safe and secure laboratory environment.
- Prepared reagents and solutions, making readily available during testing for convenience.
Inbound Technical Support Agent
RightWorks
01.2017 - 08.2022
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
Education
A.A.S in Medical Lab Technician -
River Valley Community College
Claremont, NH05.2024
A.A.S in Computer Networking Admin and A.A.S. in Network Security - undefined
Texas State Technical College
Waco, TX08.2011
Skills
- Calm, researched, and rapidly resolved conflicts to prevent
- Good Time Management
- Ability to communicate clearly, confidently, friendly, and professionally with customers
- Excellent communication skills
- Computer-savvy
- Ability to multitask
- Test Documentation
- Quality testing
- Specimen Collection
- Laboratory Assay Analysis
Volunteer Experience
- Train and continue to support new hires within the company.
- Quickly learn and master new policies and updated technologies to help new hires and tenured techs with questions.
- I worked as a CNA (certified nursing assistant) for 3 years in the Alzheimer locked unit of a nursing home. I also worked as a CNA in the hospital on the med/surg unit for about a year before I went back to school for my degree. I currently do not hold my CNA license as for now.
Certification
- MLT - Medical Laboratory Technician
Timeline
Medical Laboratory Technician
Cathloic Medical Center
04.2024 - Current
Inbound Technical Support Agent
RightWorks
01.2017 - 08.2022
A.A.S in Computer Networking Admin and A.A.S. in Network Security - undefined
Texas State Technical College
A.A.S in Medical Lab Technician -
River Valley Community College
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