Amanda Greene
Fayetteville,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Advocate
CASCI
Charleston, WV
04.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail while working from home.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Clerk/reservationist (Seasonal)
River Expeditions
Oak Hill, WV
04.2023 - Current
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Paralegal
WV DHHR Bureau for Child Support
03.2019 - 03.2023
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Economic Service Worker
WV DHHR
11.2015 - 03.2019
- Conducted comprehensive assessments of clients'' needs, connecting them with appropriate services and support networks.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations.
- Provided ongoing support to clients, addressing any barriers or challenges that may have arisen during their journey towards economic independence.
- Served as a liaison between clients and various government agencies, advocating for their needs and ensuring access to essential services.
- Performed eligibility assistance, case management referrals and economic eligibility reviews.
- Obtained, verified and calculated income and resources to determine client's financial eligibility.
Member Consultant
AAA Allied Group
02.2014 - 11.2015
- Assist with member services
- Buy and sell foreign currencies
- Retail store, cash deposits, promote AAA products..
- Credit cards, insurance, and travel money prepaid Visa cards
- Notary public, issue international drivers permits
- Book hotels, tours, and car rentals.
Teller
BB&T
11.2015 - 10.2015
- Account maintenance, debit and credit transactions, promote BB&T products...
- Insurance, credit cards etc.
Custodian
F.M.R.S. Health Systems Inc
02.2010 - 02.2014
- Cleaning and light maintenance of the entire facility.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
Education
Bachelor’s Degree in Business Management -
WVU Institute of Technology
Montgomery, WV12.2013
Vocational Degree in Business Technology -
Fayette Plateau Vocational Technical Center
Oak Hill, WV05.1999
Skills
- Utilization Reporting
- Document Filing
- Administrative Support
- Goal-Oriented
Timeline
Customer Service Advocate
CASCI
04.2024 - Current
Store Clerk/reservationist (Seasonal)
River Expeditions
04.2023 - Current
Paralegal
WV DHHR Bureau for Child Support
03.2019 - 03.2023
Economic Service Worker
WV DHHR
11.2015 - 03.2019
Teller
BB&T
11.2015 - 10.2015
Member Consultant
AAA Allied Group
02.2014 - 11.2015
Custodian
F.M.R.S. Health Systems Inc
02.2010 - 02.2014
Bachelor’s Degree in Business Management -
WVU Institute of Technology
Vocational Degree in Business Technology -
Fayette Plateau Vocational Technical Center