Amanda Gregg
Hartford,SD
Summary
Proven track record of adaptability and detail-oriented problem-solving, exemplified at West Central School District. Excelled in roles requiring critical thinking and compassionate communication, achieving high referral rates as a Substitute Teacher and enhancing student outcomes as a Special Education Assistant. Demonstrates a blend of excellent communication skills and reliable teamwork, contributing to successful program implementations and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
West Central School District
Hartford, SD
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
Partner Quality Specialist
Pathward
Sioux Falls, SD
04.2023 - 09.2024
- Worked with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance.
- Reviewed marketing material against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
- Answered incoming Partner calls, emails, and correspondence with the Networks, and internal departments and attends regularly scheduled Partner & internal team meetings.
- Submitted issues for resolution to appropriate departments.
- Facilitated, guided, and completed department specific program implementation tasks.
- Trained Partners on and monitors their use of the marketing submission portal.
- Built relationships with internal and external stakeholders.
- Conducted ongoing quality reviews of Partner marketing materials.
- Remediated applicable Compliance Review findings.
- Met and maintained all Service Level Agreements as defined by department criteria.
- Met and maintained acceptable Quality Review scores as defined by department criteria.
- Participated in enterprise projects relating to existing Partner assignments.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
Medical Support Assistant
Department of Veterans Affairs
Sioux Falls, SD
04.2022 - 04.2023
- Responsible for accurate consult management, including scheduling and documentation in the consult toolbox, and the coordination of all administrative information between the professional staff, patient, community vendors.
- Worked collaboratively in an interdisciplinary care delivery model and performs receptionist, customer service, and administrative duties for the proper and timely scheduling of community care.
- Demonstrated substantial skill in planning, organizing, problem solving, and decision-making.
- Provided administrative support to our clinical colleagues in the care of our Nation's Veterans.
- Utilized a variety of patient data systems and is responsible for performing scheduling functions including; appointment scheduling/rescheduling, and cancellations, providing both face to face and telephonic customer service, manual and electronic data entry, and management of the TPA portal and Health Share Referral Manager (HSRM).
- Received phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established CITC processes.
- Organized paperwork required for the community appointment, schedules appointments, prepares medical documentation packet, creates authorization, uploads to HSRM, tracked care and requests outside records to attach to consult resulting in consult completion
- Tracked notifications in multiple electronic portals to ensure continuity of care and authorization.
- Interpreted and communicated requirements of VHA Scheduling Directives and policies.
- Scheduled appointments with the patient's input, either in person, over the phone, or through written communication.
- Demonstrated a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic.
- Independently performed a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
- Coordinated efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Special Education Assistant
West Central School District
Hartford, SD
08.2015 - 04.2022
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
- Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
- Communicated effectively with parents, keeping them informed of their child''s progress and addressing any concerns.
- In absence of regular teacher, took over to lead all classroom instruction and management.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Ensured compliance with federal, state, and district regulations related to special education services.
- Collaborated with teachers and other support staff in developing inclusive classroom environments.
- Maintained accurate records of student performance, attendance, and IEP goal progress.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Established rapport with students, using positive reinforcement and genuine empathy to build trust and encourage open communication.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Provided individualized reading, writing and math instruction to support student development.
Education
High School Diploma -
West Central School District
Hartford, SD05-2005
Skills
- Detail-Oriented
- Adaptable to change
- Appointment scheduling
- Reliable team player
- Compassionate
- Complex problem solving skills
- Creative and critical thinking
- Excellent communication
- Judgement and decision making
Timeline
Substitute Teacher, K-12
West Central School District
10.2024 - Current
Partner Quality Specialist
Pathward
04.2023 - 09.2024
Medical Support Assistant
Department of Veterans Affairs
04.2022 - 04.2023
Special Education Assistant
West Central School District
08.2015 - 04.2022
High School Diploma -
West Central School District