Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amanda Grubbs

Amanda Grubbs

Covington, KY

Summary

Dedicated Customer Service professional with knowledge of service delivery. Proven to have multitasking abilities and the drive to learn new things. Committed to maintaining professional relationships to increase profitability and drive business results. Each job opportunity has given me the ability to learn new things, to problem solve and help customers the best way possible and most time efficient way possible.

Overview

19
19
years of professional experience

Work History

Customer Service Lead

Blair Tech
Covington, KY
07.2021 - Current
  • As the lead in this department I over see and assist with many roles and tasks involving a resolution for our customers
  • Recently the returns department has merged into customer service. I now over see that process as well. This makes the customers entire experience after delivery smoother and only handled by one department.
  • All my previous responsibilities are now mixed with tasks such as training with new employees, time off approvals, and supervisor calls.

Customer Service Representative

Blair Tech
Covington , KY
11.2018 - 07.2021
  • Blair Tech is the #1, Microsoft refurbishing company in the US.
  • Selling home and business PC's, laptops, gaming computers, ThinkPad, and Chromebooks.
  • Blair is the “mother” company for multiple other micro companies all owned by the same family.
  • My job in customer care started with just phone and email support but I quickly learned many more roles for theses companies.
  • My jobs consist of refunds, exchanges, online chats, tech orders, UPS, FedEx and Purolator lost package claim's(only I do these for all the companies), phone support, emails for more than 10 venues that we sell on(each one of the 4 companies have these), problem solving constantly to help the customer and other departments and feedback awareness on the venues as well.
  • In the past during the busy holiday season I have been pulled to help in production to clean and skin machines.

Accounting Assistant

Central Lawn Care
Walton, KY
04.2017 - 11.2018
  • Part Time
  • Because of my previous experience with owning a business I was asked to join this small family team in their updating process to using online banking and accounting.
  • While starting this Quickbooks process for them I created and input all of their previous year to date data and customer information.

New Business Development

Radius Construction
Covington, KY
04.2016 - 11.2018
  • Part Time
  • Staying in touch with existing customers and potential customers via phone, email, mail, and fax.
  • Goals included making sure businesses didn't forget about Radius when a construction project came up.
  • Used a database every day which included local businesses and had to do my own research on other local businesses and add them to the database.
  • Used newspapers and online papers to see if there were any upcoming projects to bid on or cold called just to introduce the company.

Owner/Operator

Edible Creations LLC
Covington, KY
04.2008 - 12.2015
  • Edible Creations was a candy and cake decorating manufacturer.
  • We started our business after buying it from a family friend in 2008 and moved it to KY.
  • As half owner I was responsible for our store front along with customer service, all of the accounting, employment, and marketing. Pretty much anything that did not pertain to production I handled but of course if needed in production/warehouse that was done as well.

Bid Content Agent

ISQFT
Cincinnati, OH
12.2005 - 07.2006
  • Texas was my marketplace (which was the second biggest market for ISQFT at the time) to call architects, general contractors and owners of the construction projects that were currently being bid on or that were in a post-bidding status.
  • Scheduling calls 14 days before and 2 days before a bid date to make sure that all of the bid information we had was correct. Calls were also made 3 days after the bid date to check on the award information.

Call Center Agent

ISQFT
Cincinnati, OH
02.2005 - 12.2005
  • ISQFT is an Internet service subscription for sub-contractors, used to find jobs that are open for bid in their surrounding area.
  • My job was to call these sub-contractors to invite them to attend a demonstration/seminar that will be held near by. If they were interested than I would register them in the database for the date and the time that worked best for them.

Vault Teller

Fifth Third Bank
Cincinnati, OH
06.2003 - 05.2004
  • The bank vault was a highly secure and watched over area of the bank. Processing thousands of dollars daily. Using a Toshiba machine (counts and separates paper money)my job was to run very large business deposits and to count down each tellers individual drawer after they processed their deposits for the day.


Teller

U.S. Bank
Cincinnati, OH
08.2001 - 06.2003
  • Started out working the front line as a teller. Then as my speed progressed I worked the drive-thru teller position alone.
  • As the Image Maker at the branch my duties were to make sure that all of my co-workers followed the rules when it came to dressing appropriate, good customer service, cleanliness and that the branch was kept clean and organized inside and out.
  • As ATM teller, I had full responsibility of the money that came in and out of the machine on site. I also was training to be a Head Teller.

Education

High school diploma -

Lloyd Memorial High School
Erlanger, KY
05.2001

Skills

  • Order and Refund Processing
  • Understanding Customer Needs
  • Customer Service Excellence
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Order Management
  • Upbeat and Positive Personality

Timeline

Customer Service Lead

Blair Tech
07.2021 - Current

Customer Service Representative

Blair Tech
11.2018 - 07.2021

Accounting Assistant

Central Lawn Care
04.2017 - 11.2018

New Business Development

Radius Construction
04.2016 - 11.2018

Owner/Operator

Edible Creations LLC
04.2008 - 12.2015

Bid Content Agent

ISQFT
12.2005 - 07.2006

Call Center Agent

ISQFT
02.2005 - 12.2005

Vault Teller

Fifth Third Bank
06.2003 - 05.2004

Teller

U.S. Bank
08.2001 - 06.2003

High school diploma -

Lloyd Memorial High School

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Amanda Grubbs