Jessica Jones
North Canton,Ohio
Summary
Gifted Customer Service Lead with focus on building relationships with lucrative clients. Offering outstanding experience at high-end Type of Organization companies. Looking to bring well-rounded skills to new position, adding further success to dynamic company.
Multifaceted Job Title with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
19
19
years of professional experience
Work History
Customer Service Lead
Goshinski's Fin Feather Fur Outfitters
Canton, Ohio
11.2017 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Cashier
Target
Canton, Ohio
08.2011 - 09.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Manager
Gander Mountain
North Canton, OH
06.2000 - 06.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Paralegal Studies
Stark State College
Canton, OH05.1999
Jackson High School
Massillon, OH05.1998
Skills
- Upselling Products and Services
- Understanding Customer Needs
- POS Transactions
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Order Management
- Incoming Call Management
- Order and Refund Processing
- Employee Relationships
- Customer Service Excellence
- Building Customer Trust and Loyalty
- POS Inventory System Operation
- Telephone Management
- Call Transfers
- Credit Card Payment Processing
Timeline
Customer Service Lead
Goshinski's Fin Feather Fur Outfitters
11.2017 - Current
Cashier
Target
08.2011 - 09.2015
Customer Service Manager
Gander Mountain
06.2000 - 06.2010
Paralegal Studies
Stark State College
Jackson High School